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Call processing method, device, computer device and computer-readable storage medium

A processing method and technology of a computer program, applied in the computer field, can solve problems such as low call efficiency, and achieve the effect of avoiding repeated communication and improving call efficiency

Active Publication Date: 2021-07-13
SHENZHEN ZHUIYI TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, in the traditional call processing method, when the customer is busy, the outbound robot needs to make a second call, which has the problem of low call efficiency due to repeated communication

Method used

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  • Call processing method, device, computer device and computer-readable storage medium
  • Call processing method, device, computer device and computer-readable storage medium
  • Call processing method, device, computer device and computer-readable storage medium

Examples

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Embodiment Construction

[0054] In order to make the purpose, technical solution and advantages of the present application clearer, the present application will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present application, and are not intended to limit the present application.

[0055] The call processing method provided by this application can be applied to such as figure 1 shown in the application environment. Wherein, the terminal 102 communicates with the server 104 through the network. When the reserved time is reached, the server 104 can initiate a call request to the user ID corresponding to the reserved time, obtain the dialog node reached by the user ID in the last call, and determine the target node corresponding to the call request according to the dialog node. When connected, a call is made with the terminal 102 corresponding to the ...

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Abstract

The present application relates to a call processing method, device, computer equipment and computer-readable storage medium. The above method includes: when the reserved time is reached, initiate a call request to the user ID corresponding to the reserved time; obtain the dialog node reached by the user ID in the last call; determine the target node corresponding to the call request according to the dialog node; when the call request is received When connected, the call is made according to the target node and the terminal corresponding to the user ID. By adopting the method, repeated communication can be avoided, and call efficiency can be improved.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to a call processing method, device, computer equipment and computer-readable storage medium. Background technique [0002] With the development of computer technology, in response to the different needs of business operations, outbound robot technology has emerged, that is, it can automatically dial through outbound robots, automatically dial through computer equipment, and communicate with customers to complete specified tasks. However, in the traditional call processing method, when the customer is busy, the outbound robot needs to make a second call, which has the problem of low call efficiency due to repeated communication. Contents of the invention [0003] Based on this, it is necessary to provide a call processing method, device, computer equipment and computer-readable storage medium capable of improving call efficiency in order to address the above technical ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M1/26H04M1/2749
CPCH04M1/26
Inventor 刘诗淼
Owner SHENZHEN ZHUIYI TECH CO LTD
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