Dialogue flow customization method and device

A process and customized information technology, applied in the Internet field, can solve problems such as shortage of manpower, difficulty in implementing privatization deployment, and no better solution, and achieve the effect of expanding application scenarios

Active Publication Date: 2022-07-01
AISPEECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When the number of customers is not very large, this method of relying on manual processing and support is feasible. After the number of customers and the complexity of the dialogue rise to a certain level, the manpower will be severely insufficient, and it will not be possible to provide customers with enough freedom. , it is also difficult to achieve privatization deployment
[0006] For the above problems, there is currently no better solution in the industry

Method used

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  • Dialogue flow customization method and device
  • Dialogue flow customization method and device
  • Dialogue flow customization method and device

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Embodiment Construction

[0022] In order to make the purposes, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments These are some embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by those of ordinary skill in the art without creative efforts shall fall within the protection scope of the present invention.

[0023] It should be noted that the embodiments in the present application and the features of the embodiments may be combined with each other in the case of no conflict.

[0024] The invention may be described in the general context of computer-executable instructions, such as program modules, being executed by a computer. Generall...

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Abstract

The invention discloses a dialog flow customization method and device. In this method, the customization server obtains the dialog resource customization request, determines the target dialog resource from the preconfigured dialog resource library according to the dialog resource customization information, and then sends the target dialog resource, so that the customization client configures the target dialog resource into the dialog The dialog flow is determined in the process architecture. Using this method, non-professional users can customize the dialog flow more freely, and it can be applied to many dialog customization scenarios.

Description

technical field [0001] The invention belongs to the field of Internet technology, and in particular relates to a method and device for customizing a dialog flow. Background technique [0002] With the continuous development of voice technology, dialogue flow is widely used in products such as intelligent customer service and intelligent robots, which meet users' needs by conducting dialogues with users. [0003] figure 1 The general working process of the dialogue process is shown. After the customized client configured with the dialogue process function receives the user's voice, the voice is first converted into corresponding text through the Automatic Speech Recognition (ASR) technology, and the Speech understanding (Natural Language Understanding, NLU) technology is used to understand the meaning or intent corresponding to the text, and then the Dialog Management (DM) module selects the system behavior to be executed according to the process content. Further, if the sy...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G10L15/22G10L15/26G10L15/30G10L13/04G06F16/332G06F11/36
CPCG10L15/22G10L15/30G06F16/3329G06F11/3688G10L2015/225
Inventor 罗洋肖雄吕雁杨丽
Owner AISPEECH CO LTD
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