Intelligent remote assistance service system for mining truck

Abstract

The invention discloses an intelligent remote assistance service system for a mining truck. The system comprises a manufacturer service terminal, a mining truck terminal and a technician terminal, themanufacturer service terminal, the mining truck terminal and the technician terminal are interconnected through a network, and the mining truck terminal comprises a voice intercom system, a maintenance countdown system, a fault detection system and a warning and reminding system. In the intelligent remote assistance service system for a mining truck, interconnection and intercommunication among the mining truck terminal, the technician terminal and the manufacturer service terminal can be realized. A user of the mining truck can demand services of technicians and manufacturers in real time through the mining truck terminal; a manufacturer can monitor the maintenance and fault conditions of all sold mining trucks in real time, technicians can obtain related tasks in real time and deploy accessories, the after-sales service quality of the mining trucks is greatly improved, and large economic losses cannot be caused to using units and the manufacturer.

Description

technical field [0001] The invention relates to the field of mining truck service technology, in particular to an intelligent remote assistance service system for mining trucks. Background technique [0002] Mining trucks refer to trucks used in mines. They are generally larger in size and have greater horsepower. Unlike ordinary trucks, they are not very common. When a breakdown occurs, it is difficult to perform independent maintenance. Ordinary repairs It can not be repaired even if it is not available. In the prior art, it is generally necessary to contact the manufacturer by phone, and the manufacturer dispatches technicians to diagnose and repair. [0003] In many cases, the failure of mining trucks is caused by improper operation of the driver, or failure to replace and maintain vulnerable parts in time. When a failure occurs, it is necessary to contact the manufacturer by phone to explain the specific failure type, and the manufacturer will dispatch the corresponding...

AI Technical Summary

Problems solved by technology

[0002] Mining trucks refer to trucks used in mines. They are generally larger in size and have greater horsepower. Unlike ordinary trucks, they are not very common. When a breakdown occurs, it is difficult to perform independent maintenance. Ordinary repairs It can’t be repaired even if it’s OK. In the prior art, it is generally necessary to contact the manufacturer by phone, and the manufacturer will send technicians to diagnose and repair it.

[0003] In many cases, the failure of mining trucks is caused by improper operation of the driver, or failure to replace and maintain vulnerable parts in time. When a failure occurs, it is necessary to contact the manufacturer by phone to explain the specific failure type, and the manufacturer will dispatch the corresponding technician Personnel go to the site for inspection. When parts need to be replaced, they need to be shipped by the manufacturer, which will greatly prolong the maintenance time and cause very large economic losses to the mining truck user. At the same time, it will also waste the manufacturer’s human resources

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