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Remote television abnormity handling method and system based on cloud analysis

An exception handling system and remote TV technology, applied in the field of remote TV exception handling methods and systems, can solve problems such as reducing overall efficiency and prolonging problem handling time, so as to save labor costs, reduce human-computer interaction and time costs, and reduce duplication The effect of sexual modification

Active Publication Date: 2020-02-21
ANHUI KONKA ELECTRONICS
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AI Technical Summary

Problems solved by technology

[0002] Now in the problem diagnosis process of smart TV terminals, we need to manually carry out point-to-point analysis methods, repeated communication and description of problems, frequent human-computer interaction and processing, which greatly lengthens the problem processing time and reduces the overall efficiency

Method used

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  • Remote television abnormity handling method and system based on cloud analysis
  • Remote television abnormity handling method and system based on cloud analysis
  • Remote television abnormity handling method and system based on cloud analysis

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Embodiment Construction

[0054] refer to figure 1 , a remote TV exception handling method based on cloud analysis proposed by the present invention includes the following steps.

[0055]S1. An expert database is established. Multiple fault models are stored in the expert database, and each fault model is associated with a fault resolution model.

[0056] S2. Setting a status monitoring point in the smart TV terminal.

[0057] Specifically, in this step, status monitoring points can be established at key positions such as smart TV terminal communication, data processing, data storage, logs, application modules, system modules, and abnormality diagnosis modules.

[0058] S3. Perform data monitoring on each status monitoring point, and obtain abnormal data.

[0059] In this embodiment, different status monitoring points are monitored according to different data types and clock cycles, and the monitoring data is transmitted through the network.

[0060] Specifically, for the smart TV communication modu...

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Abstract

The invention provides a remote television abnormity handling method based on cloud analysis, which comprises the following steps: establishing an expert database, storing a plurality of fault modelsin the expert database, and associating each fault model with a fault solution model; setting a state monitoring point in the smart television terminal; performing data monitoring on each state monitoring point, and obtaining abnormal data; obtaining a fault model matched with the abnormal data from an expert database as a matching fault, and correcting the smart television terminal through a fault solution model corresponding to the matching fault; and if the correction fails, processing the abnormal data through human-computer interaction, generating a new fault model and a corresponding fault solving model according to the abnormal data and a processing result, and adding the new fault model and the corresponding fault solving model into an expert database. According to the method, remote intelligent fault processing of the intelligent television terminal is realized, the fault processing efficiency is improved, and the labor cost is saved.

Description

technical field [0001] The present invention relates to the technical field, in particular to a remote TV exception handling method and system based on cloud analysis. Background technique [0002] Now in the problem diagnosis process of smart TV terminals, we need manual point-to-point analysis methods, repeated communication and description of problems, frequent human-computer interaction and processing, which greatly lengthens the problem processing time and reduces the overall efficiency. [0003] With the development of the new generation of information technology such as the Internet, cloud computing, and mobile communication, the realization of remote abnormal diagnosis and processing has a solid technical foundation. The rapid development of new technologies can not only optimize the production process of enterprises, but also bring about major changes in the abnormal diagnosis and processing mode of intelligent terminals. Contents of the invention [0004] Based ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/2455G06F16/2458G06N5/04H04N17/00
CPCG06N5/04G06F16/2455G06F16/2468H04N17/004
Inventor 王相李青云
Owner ANHUI KONKA ELECTRONICS
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