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Speech processing method and device, electronic equipment and storage medium

A voice processing and voice technology, applied in voice analysis, voice recognition, instruments, etc., can solve problems such as unsatisfactory algorithm processing effects, and achieve the effect of improving the effect of accurate and fast recognition

Inactive Publication Date: 2019-11-29
龙马智芯(珠海横琴)科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The embodiment of the present invention proposes a voice processing method, device, electronic equipment and storage medium, so as to at least improve the problem that the existing speaker segmentation clustering algorithm is not ideal for the telephone voice recording in complex business scenarios.

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  • Speech processing method and device, electronic equipment and storage medium
  • Speech processing method and device, electronic equipment and storage medium
  • Speech processing method and device, electronic equipment and storage medium

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Embodiment Construction

[0050] The present invention is described below based on examples, but the present invention is not limited to these examples only. In the following detailed description of the present invention, some specific details are described in detail. In order to avoid obscuring the essence of the present invention, well-known methods, procedures, procedures and elements are not described in detail.

[0051] Furthermore, those of ordinary skill in the art will appreciate that the drawings provided herein are for illustrative purposes and are not necessarily drawn to scale.

[0052] Unless clearly required by the context, words such as "including", "including" and the like throughout the specification and claims should be construed in an inclusive rather than an exclusive or exhaustive sense; that is, "including but not limited to" meaning.

[0053]In the description of the present invention, it should be understood that the terms "first", "second" and the like are used for descriptive...

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Abstract

The invention discloses a speech processing method. The method comprises the following steps: cutting non-speech part in the voice through end point detection to acquire a plurality of first speech fragments; performing Bayes information criterion BIC detection on the plurality of first speech fragments to acquire a speaker transition point; serving the speaker transition point as a break point tobreak the plurality of speech fragments, thereby acquiring a plurality of second speech fragments; extracting speech characteristics of the second speech signal fragments to form characteristic vector, classifying the second speech fragments; and correcting the category of the second speech fragments according to a preset keyword. Therefore, the problem that the algorithm processing effect is non-ideal for the telephone speech recording on the complex service scene by the existing speaker segmentation clustering algorithm can be improved, and an effect of accurately and quickly recognizing the speaker of the speech can be improved.

Description

technical field [0001] The present invention relates to the technical field of speech processing, in particular to a speech processing method, device, electronic device and storage medium. Background technique [0002] In order to improve service quality and performance, call centers or customer service centers in banking, insurance, telecommunications and other industries will perform quality retrieval on the voice recordings of conversations in customer service work, marketing work, and other business scenarios of agents or account managers to retrieve the information of agents or account managers. Whether the content and method of speech conform to the regulations and requirements of the unit. The current popular voice quality inspection method is a voice quality inspection system based on artificial intelligence technology, which first converts the voice into text, and then uses preset keywords and other search conditions to let the computer analyze and evaluate these te...

Claims

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Application Information

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IPC IPC(8): G10L15/04G10L15/08
CPCG10L15/04G10L15/08
Inventor 聂镭沙露露聂颖
Owner 龙马智芯(珠海横琴)科技有限公司
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