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Abnormal information feedback method and device, storage medium and electronic equipment

An abnormal information and abnormal technology, applied in the direction of program control device, electrical digital data processing, response error generation, etc., can solve problems such as difficulty, developer analysis and positioning abnormality

Active Publication Date: 2019-10-18
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In order to solve the problem that it is difficult for developers to analyze and locate abnormalities, the present invention provides a feedback method and device, storage medium, and electronic equipment for abnormal information

Method used

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  • Abnormal information feedback method and device, storage medium and electronic equipment
  • Abnormal information feedback method and device, storage medium and electronic equipment
  • Abnormal information feedback method and device, storage medium and electronic equipment

Examples

Experimental program
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Embodiment 1

[0058]The implementation environment of the present invention may be an electronic device, such as a smart phone, a tablet computer, or a desktop computer. The images stored in the electronic device may be: images downloaded from the Internet; images received through a wireless connection or a wired connection; images captured by a built-in camera.

[0059] figure 1 It is a structural schematic diagram of a device disclosed in an embodiment of the present invention. The apparatus 100 may be the above-mentioned electronic equipment. Such as figure 1 As shown, apparatus 100 may include one or more of the following components: processing component 102 , memory 104 , power component 106 , multimedia component 108 , audio component 110 , sensor component 114 , and communication component 116 .

[0060] The processing component 102 generally controls the overall operations of the device 100, such as operations associated with display, phone calls, data communications, camera oper...

Embodiment 2

[0069] see figure 2 , figure 2 It is a schematic flowchart of a method for feeding back abnormal information disclosed in an embodiment of the present invention. Such as figure 2 As shown, the method may include the following steps:

[0070] 201. When an abnormality occurs in the application program APP is detected, a prompt page pops up on the display interface.

[0071] In the embodiment of the present invention, the abnormality of the APP may include abnormality caused by page abnormality or improper user operation, etc., which is not limited in the embodiment of the present invention. When an abnormality occurs in the APP, the log information of the APP will produce corresponding changes, and the abnormal information feedback device can capture these changes, so as to determine that the abnormality occurs in the APP, and then a prompt page will pop up on the display interface of the APP, and on the prompt page A prompt message, such as "Page load failed" is displaye...

Embodiment 3

[0092] see image 3 , image 3 It is a schematic flow chart of another abnormal information feedback method disclosed in the embodiment of the present invention. Such as image 3 As shown, the method may include the following steps:

[0093] 301. When it is detected that an abnormality occurs in the application program APP, a prompt page is popped up on the display interface.

[0094] 302. Obtain log information corresponding to the abnormality of the APP.

[0095] In the embodiment of the present invention, the log information records the events that occur during the running of the APP, that is to say, when the APP is running normally, the log information records the log of the normal running of the APP; when an abnormality occurs in the APP, the log information records the abnormality of the APP Therefore, as long as you obtain the time when the APP exception occurs, you can obtain the log information corresponding to the APP exception.

[0096] 303. Encrypt the log inf...

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Abstract

The invention relates to the technical field of log monitoring, and discloses an abnormal information feedback method and device, a storage medium and electronic equipment. The method comprises the following steps of: when it is detected that the application APP is abnormal, popping up a prompt page on a display interface, and displaying prompt information and log information of the APP on the prompt page, wherein the prompt information is used for prompting a user that the APP is abnormal, and the difference value between the display color of the log information and the background color of the prompt page is smaller than a preset threshold value, then obtaining a screenshot for the prompt page and sending the screenshot to the server, so as to enable the server to perform threshold segmentation processing on the screenshot to obtain the log information, and perform exception analysis and positioning according to the log information. The log information can be fed back to the server under the condition that a user does not perceive the log information, so that developers can know more detailed information, and the abnormal analysis and positioning efficiency is improved.

Description

technical field [0001] The invention relates to the technical field of log monitoring, in particular to a method and device for feeding back abnormal information, a storage medium, and electronic equipment. Background technique [0002] With the continuous development of application program (Application, APP) technology, many APPs have added a function of allowing users to participate in product feedback, so that developers can improve product functions according to user feedback information. At present, the feedback method of abnormal information is mainly: when an abnormality occurs in the APP, a prompt page is provided and abnormal prompt information is displayed, such as page loading failure, etc., and then the system automatically screenshots the prompt page and sends it to the developer, or the user responds to the prompt Take a screenshot of the page and give feedback to the developer. However, this feedback method can collect too little abnormal information, which m...

Claims

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Application Information

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IPC IPC(8): G06F11/07G06F9/451
CPCG06F11/0766G06F9/451
Inventor 陈翔
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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