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Information processing method, device and electronic equipment

An information processing method and a technology of an information base, which are applied in the fields of information processing methods, devices and electronic equipment, and can solve the problems such as the inability to smoothly insert customized promotion information.

Active Publication Date: 2021-12-07
HISENSE VISUAL TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the implementation of intelligent customer service must rely on the matching degree of user input and products, most of which are based on fixed rules, and the function of smoothly inserting customized promotion information cannot be achieved during the interaction process

Method used

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  • Information processing method, device and electronic equipment
  • Information processing method, device and electronic equipment
  • Information processing method, device and electronic equipment

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Embodiment Construction

[0047] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0048] The terms "first", "second", "third", "fourth", etc. (if any) in the description and claims of the present invention and the above drawings are used to distinguish similar objects and not necessarily Describe a specific order or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances such ...

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Abstract

The invention provides an information processing method, device and electronic equipment. The method includes: acquiring the voice information input into the smart device, and extracting keywords in the voice information; determining the target entity and the associated entities of the target entity in the associated information database according to the keywords, wherein the associated relationship database includes the relationship between the entities Association relationship: generating a comprehensive question and answer result according to the target entity and the related entity, wherein the comprehensive question and answer result includes the promotion information of the related entity. The above method inserts the promotion information of the related entities of the target entity while generating the question and answer results corresponding to the target entity, so as to realize the guiding function of relevant information and services in the man-machine dialogue.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of artificial intelligence, and in particular to an information processing method, device and electronic equipment. Background technique [0002] With the rapid development of information technology, people's lives have gradually entered the era of intelligence. Not only computers, mobile phones, and PADs, but also people's basic necessities of life have begun to use smart technologies, such as smart TVs, smart navigation, smart homes, etc. Smart technology provides convenient and efficient services in all aspects of people's lives. [0003] As a form of human-computer interaction of intelligent technology, intelligent voice interaction gradually plays a major role in the field of commercial professional application services, such as assisting human customer service in the field of telecommunications. However, the implementation of intelligent customer service must rely on the matc...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G10L15/22G10L15/26G10L15/30G10L15/18G06F40/295G06F40/30G06F16/332
CPCG10L15/22G10L15/26G10L15/30G10L15/1822G10L2015/223G06F40/295G06F40/30
Inventor 王峰
Owner HISENSE VISUAL TECH CO LTD
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