Dialogue method and device and equipment

Abstract

The embodiment of the invention provides a dialogue method and device and equipment. The dialogue method comprises the following steps: acquiring utterance information input by a user; In a dialogue model, determining a dialogue skill model corresponding to the utterance information, the dialogue model comprising an intention recognition model and a plurality of dialogue skill models; Completing aconversation with the user according to the determined conversation skill model. The dialogue model is obtained by performing reinforcement learning according to the first return information of eachdialogue skill model and the second return information of the intention recognition model. each dialogue skill model and the intention identification model influence each other; When the intention recognition model carries out intention recognition on the utterance information, the intention recognition model not only depends on a decision strategy of the intention recognition model, but also is influenced by each conversation skill model, so that the intention recognition accuracy can be improved, and the conversation process accuracy and fluency are improved.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of artificial intelligence, and in particular to a dialogue method, device and equipment. Background technique [0002] With the popularity of the Internet, people are becoming more and more accustomed to obtaining information and services from the Internet, such as querying knowledge from search engines and purchasing items from e-commerce platforms. Currently, when users obtain different information or services, they need to use different agent systems (Agent), such as figure 1 as shown, figure 1 A schematic diagram for users to obtain information or services through various proxy systems. [0003] Because different agent systems have different interactive interfaces, the following problems are brought about: (1) the user is required to have the ability to use the agent system, such as typing, reading, etc.; (2) the user is required to have the time to use the agent system and n...

AI Technical Summary

Problems solved by technology

[0003] Because different agent systems have different interactive interfaces, the following problems are brought about: (1) the user is required to have the ability to use the agent system, such as typing, reading, etc.; (2) the user is required to have the time to use the agent system and needs to stop Concentrate on operating on the agent system. Scenes without this condition cannot be used, such as driving scenes; (3) A large number of agent systems have caused troubles for users, and different information or services need to be opened differently. proxy system, which increases the user's cost and complexity

[0005] However, the above-mentioned prior art has at least the following problems, the dialogue intention identified by the dialogue system is inaccurate, which makes the accuracy and fluency of the dialogue between the dialogue system and the user relatively low

Images