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Call center outbound call test method and device, electronic equipment and storage medium

A technology of call center and testing method, which is applied in monitoring/monitoring/test arrangement, telephone communication, electrical components, etc. It can solve problems such as inability to prevent outbound failures, achieve the effects of improving testing efficiency, preventing failures, and saving labor costs

Active Publication Date: 2019-04-09
PING AN TECH (SHENZHEN) CO LTD
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  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] The present disclosure provides a call center outbound call testing method, a call center outbound call test method device, electronic equipment, and a computer-readable storage medium, thereby overcoming at least to a certain extent the problem that the existing call center system cannot prevent outbound call failures

Method used

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  • Call center outbound call test method and device, electronic equipment and storage medium
  • Call center outbound call test method and device, electronic equipment and storage medium
  • Call center outbound call test method and device, electronic equipment and storage medium

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Embodiment Construction

[0027] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.

[0028] figure 1 It shows the structure diagram of the call center system to which this exemplary embodiment can be applied. refer to figure 1 As shown, the system 100 may include a server 101 , a gateway 102 , a trunk 103 , an agent terminal 104 , a user terminal 105 and a test terminal 106 . Wherein, server 101 is responsible for carrying out overall scheduling to the task of call center, can be SIP (SessionInitiation Protocol, session initi...

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Abstract

The invention provides a call center outbound call test method, which belongs to the technical field of communication and automation. The method is applied to a server of a call center and is characterized by comprising the following steps: acquiring an information table of trunks, wherein the information table at least includes the unique identity and the last outbound call time of each trunk; determining a trunk meeting the condition that the difference between the last outbound call time and the current time exceeds a preset time as a trunk under test; sending an outbound call test instruction to the terminal of the trunk under test, receiving an outbound call test request sent by the terminal of the trunk under test in response to the outbound call test instruction and forwarding the outbound call test request to a test terminal; and receiving test feedback information obtained after test for the outbound call test request from the test terminal, and judging whether the trunk undertest is normal or not according to the test feedback information. Test and fault prevention of outbound call lines can be realized, and the stability of an outbound call center system can be improved.

Description

technical field [0001] The disclosure relates to the technical field of communication and automation, and in particular to a call center outbound test method, a call center outbound test method device, electronic equipment, and a computer-readable storage medium. Background technique [0002] With the popularity of the Internet and communication services, voice outbound calls have become an important business for service providers. Usually, each seat extension actively calls the customer service or marketing hotline to achieve targeted services. [0003] In the existing call center system, due to the large number of trunk lines, there is no effective outbound test method at present. Generally, when a certain trunk line fails to make an outbound call normally, a fault report is sent for testing and maintenance. It can be seen that this method cannot prevent outbound call faults, and the process of fault discovery and resolution has a strong lag, which affects the normal devel...

Claims

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Application Information

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IPC IPC(8): H04M3/22H04M3/30H04M3/51
CPCH04M3/2272H04M3/30H04M3/5183
Inventor 刘广伟张秀凯曹建超
Owner PING AN TECH (SHENZHEN) CO LTD
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