Looking for breakthrough ideas for innovation challenges? Try Patsnap Eureka!

Emotion recognition method and device and storage medium

A technology for emotion recognition and analysis results, applied in the computer field, can solve problems such as the difficulty of quickly and effectively identifying the real service emotions of customer service personnel, and achieve the effect of improving quality inspection efficiency, improving quality, and widening the scope of analysis

Active Publication Date: 2019-03-01
MIGU DIGITAL MEDIA CO LTD +2
View PDF6 Cites 6 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In view of this, the embodiment of the present invention expects to provide an emotion recognition method, device and storage medium, at least to solve the problem in the related art that it is difficult to quickly and effectively identify the real service emotions of customer service personnel

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Emotion recognition method and device and storage medium
  • Emotion recognition method and device and storage medium
  • Emotion recognition method and device and storage medium

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0054] In order to understand the characteristics and technical contents of the embodiments of the present invention in more detail, the implementation of the embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings. The attached drawings are only for reference and description, and are not intended to limit the present invention. Those skilled in the art should understand that the technical solutions described in the embodiments of the present invention can be combined arbitrarily without conflict.

[0055] It should be noted that, in the following description, "some embodiments" are referred to, which describe a subset of all possible embodiments, but it is understood that "some embodiments" may be the same subset of all possible embodiments or different subsets and can be combined with each other without conflict.

[0056] figure 1 It is a schematic diagram of the implementation flow of an emotion recognition metho...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

PUM

No PUM Login to View More

Abstract

The embodiment of the invention discloses an emotion recognition method, an emotion recognition device and a storage medium. The method comprises the following steps: acquiring voice data; convertingthe voice data into corresponding text content, and carrying out compliance analysis on the text content, thus obtaining a first analysis result; extracting acoustic feature parameters from the voicedata, and analyzing the acoustic feature parameters, thus obtaining a second analysis result; and carrying out emotion recognition on the first analysis result and the second analysis result.

Description

technical field [0001] The invention relates to data processing technology in the field of computers, in particular to an emotion recognition method, device and storage medium. Background technique [0002] At present, the vast majority of enterprises will have a customer service department to improve service quality. However, since artificial intelligence handles customer complaints and other issues mechanically, manual customer service is still the current mainstream working method. [0003] In order to supervise the customer service personnel, it is usually necessary to identify the service emotions of the customer service personnel, so as to determine the service quality of the customer service personnel through the emotion recognition results. In related technologies, manual sampling is usually used to identify service sentiments through text content, relying on an open source sentiment lexicon. [0004] However, due to the low sampling rate of customer service quality...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to View More

Application Information

Patent Timeline
no application Login to View More
IPC IPC(8): G10L25/63G10L15/26G10L25/03
CPCG10L15/26G10L25/03G10L25/63
Inventor 林彦伊孙刚裘思科王丛刚
Owner MIGU DIGITAL MEDIA CO LTD
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Patsnap Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Patsnap Eureka Blog
Learn More
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic, Popular Technical Reports.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap|About US| Contact US: help@patsnap.com