AR auxiliary tax management method and system

Abstract

The invention relates to the field of tax informatization and relates to an AR auxiliary tax management method. The method comprises the following steps: after determining that a user accesses an electronic tax official website through a computer, the AR scene of tax management is displayed and the tax service to be handled is inquired. Parsing the user voice and sending the parsing result to theAR device; Annotating a first control by an AR device and directing a user to perform an operation on the first control; Then, the computer communicates with the server to mark out the second controland feed back the operation steps of the tax service to the user; Receives a user's operation on the second control until the user completes the tax transaction. The invention also provides an AR auxiliary tax system. The invention integrates voice technology, computer vision and remote collaboration technology, and superimposes the guidance information corresponding to the electronic tax officialnetwork on the AR equipment, realizes the operation guidance based on the AR technology, assists the taxpayer in business processing and consultation more efficiently, liberates the energy of the taxstaff and improves the service efficiency of the tax hall.

Description

technical field [0001] The present invention relates to the field of tax informatization, in particular to an AR-assisted tax handling method and system. Background technique [0002] At present, my country's taxation department has invested heavily in informatization, but taxpayers' satisfaction with taxation services has not been rapidly improved. The entire informatization construction has fallen into a development bottleneck, and it faces three problems: [0003] (1) Every tax payment peak, there are many taxpayers who come to the tax office for business consultation and handling. Although the tax office can relieve the tax pressure to a certain extent by allocating tax guidance service personnel, due to the large number of taxpayers and the The tax content is a highly professional business. Even experienced tax staff cannot quickly answer all the questions when they encounter taxpayers’ inquiries. At this time, it is very easy to cause taxpayers to queue up on site and ...

AI Technical Summary

Problems solved by technology

[0003] (1) Every tax payment peak, there are many taxpayers who come to the tax office for business consultation and handling. Although the tax office can relieve the tax pressure to a certain extent by allocating tax guidance service personnel, due to the large number of taxpayers and the The tax content is a highly professional business. Even experienced tax staff cannot quickly answer all the questions when they encounter taxpayers’ inquiries. At this time, it is very easy to cause taxpayers to queue up on site and cause dissatisfaction or complaints from taxpayers. Leading to a decline in taxpayers' satisfaction with the services of the tax office

[0004] (2) Due to the change of the taxpayer's enterprise personnel, the tax authorities often receive consultations on the operation and use of the electronic tax bureau system. Therefore, the tax authorities need to hold taxpayer school training frequently, which consumes a lot of manpower and material resources

[0005] (3) 70%-80% of taxpayer consultation questions are concentrated on tax policies, tax procedures, corporate tax management information inquiries and other routine consultations, causing most of the staff in the tax office to spend most of their work energy on answering these routine tax consultations. Greatly reduce the service efficiency of the tax office

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