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Complaint processing method and system, electronic device, and storage medium

A processing method and preset operation technology, applied in the direction of data processing applications, electrical digital data processing, data processing input/output process, etc., can solve the problems of time-consuming labor costs, etc., to reduce time, shorten the complaint processing process, reduce The effect of human cost

Inactive Publication Date: 2019-02-12
方彦荣 +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The purpose of the present disclosure is to provide a complaint handling method and system, an electronic device, and a computer-readable storage medium, so as to overcome the time-consuming and high labor cost problems of the existing complaint handling methods at least to a certain extent

Method used

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  • Complaint processing method and system, electronic device, and storage medium
  • Complaint processing method and system, electronic device, and storage medium
  • Complaint processing method and system, electronic device, and storage medium

Examples

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Embodiment Construction

[0026] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.

[0027] Exemplary embodiments of the present disclosure firstly provide a complaint handling system, wherein the scope of complaints may include various aspects of government or business functions such as municipal facilities, medical treatment, food, education, production safety, and police assistance. The system can be a comprehensive complaint handling platform. figure 1 A schematic diagram of an exemplary architecture of the complaint handli...

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PUM

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Abstract

The present disclosure provides a complaint processing method and system, an electronic device, and a computer-readable storage medium, belonging to the field of computer and communication technology.The method is applied to a mobile terminal and comprises the following steps of: providing a complaint page through a complaint client program installed on the mobile terminal,wherein the complaint page includes a complaint type option, a map control and a submission control; generating complaint information according to a first preset operation for the type option and a second preset operation for the map control; in response to a third preset operation for the submission control, sending the complaint information to a complaint center server. The present disclosure can simplify the complaint operation and the complaint handling process, reduce the time required for the complaint, and enable the complaint problem to be solved in a timely manner.

Description

technical field [0001] The present disclosure relates to the field of computer and communication technologies, and in particular to a complaint handling method and system, electronic equipment, and a computer-readable storage medium. Background technique [0002] Municipal facilities generally include roads, lighting, water supply, drainage, gas, heat, landscaping, environmental sanitation, garbage disposal, etc., which are closely related to people’s lives. Abnormalities in municipal facilities will affect the normal life of the people, so complaint channels need to be provided. [0003] At present, 12319, 12345 and other convenient complaint hotlines have been opened to support the masses to complain about abnormalities of municipal facilities by dialing the hotlines. However, telephone complaints are time-consuming, which may affect the enthusiasm of the public to complain. Especially when the first call fails, many people may give up complaints, resulting in a large numb...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F3/0481G06F3/0484G06Q50/26
CPCG06F3/0481G06F3/04842G06Q50/26
Inventor 陈树新方彦荣
Owner 方彦荣
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