Processing method and device of cancelled orders during order fulfillment process

Abstract

The invention provides a processing method and device of cancelled orders during an order fulfillment process. The order fulfillment process includes multiple checking points according to priority. The method includes receiving a cancellation request of an order; broadcasting the cancellation request to each checking point; and receiving returned messages from each checking point. Work efficiencyof processing the cancelled orders can be effectively enhanced, the feedback time of the cancelled orders sent to clients by a cancellation system can be shortened, and thus, shopping experiences of the clients can be greatly enhanced. In addition, as the moving of commodities can be stopped in time by the cancelled orders, logistics costs generated by deferred processing of orders can be avoided,and production costs of sellers can be reduced.

Description

technical field [0001] The invention relates to the field of computer network and computer software, in particular to a processing method and device for canceling an order in an order fulfillment process. Background technique [0002] In the order fulfillment system of e-commerce, after the user submits an order for the purchase of goods, he often cancels the order that is in the order fulfillment process due to some reasons. [0003] Such as figure 1 Shown is a schematic diagram of the processing method in the order fulfillment process in the prior art. Normally, when a user proposes to cancel an order, the cancellation system will sequentially initiate cancellation requests to each review point in the order fulfillment process. For example, if the user wants to cancel an order, and the order is still in the suspension review stage of the first stage of the fulfillment process, the cancellation system will first initiate an order cancellation request to the suspension rev...

AI Technical Summary

Problems solved by technology

[0004] However, the above existing technology has the following defects: before the cancellation system initiates the cancellation request, it first needs to query the specific position of the current order in the order fulfillment process

The position of the current order may change at any time, and whether the cancellation system initiates a request to the next audit point depends entirely on the feedback results of the previous audit point, resulting in the cancellation system needing to initiate multiple cancellation requests to multiple audit points, thus Long feedback time and low work efficiency

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