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A method and device for online customer service access

An access method and access device technology, applied in the field of online customer service in the network field, can solve problems such as weak access management, inability to achieve centralized use and rational allocation of resources, inability to separate reads and writes, etc.

Active Publication Date: 2020-10-13
CHINA MOBILE COMM GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] The unified call center of the traditional online customer service system is in the form of voice. With the continuous development of Internet technology, more manual online graphic and text services are needed. However, the existing online customer service cannot achieve centralized use and rational allocation of resources. , the access method is fixed seat access, and it cannot be separated from reading and writing, and the access management is weak. Therefore, the existing online customer service system has certain limitations.

Method used

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  • A method and device for online customer service access
  • A method and device for online customer service access
  • A method and device for online customer service access

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Embodiment Construction

[0036] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the drawings in the embodiments of the present invention.

[0037] An embodiment of the present invention provides an online customer service access method, such as figure 1 As shown, the method may include:

[0038] Step 101: Receive an access request, and determine whether to establish a path corresponding to the access request according to the access request.

[0039] The execution subject of the online customer service access method provided by the embodiment of the present invention is an online customer service access device, which can also be understood as an online customer service system, that is, the online customer service access device receives an access request, and determines whether to establish a connection with the online customer service according to the access request. The path corresponding to the access request. ...

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Abstract

The embodiment of the invention discloses an online customer service access method and device. The method comprises the steps of: receiving an access request, and determining whether an access corresponding to the access request is established or not according to the access request; when it is determined that the access corresponding to the access request is not established, establishing a first access corresponding to the access request, setting parameters corresponding to the first access, and selecting a platform mode corresponding to the access request in the first access; when it is determined that the access corresponding to the access request is established, selecting a platform mode corresponding to the access request in the access corresponding to the access request; and accessingthe access request according to the platform mode corresponding to the access request and the access rate corresponding to the access request.

Description

technical field [0001] The invention relates to online customer service technology in the network field, in particular to an online customer service access method and device. Background technique [0002] The unified call center of the traditional online customer service system is in the form of voice. With the continuous development of Internet technology, more manual online graphic and text services are needed. However, the existing online customer service cannot achieve centralized use and rational allocation of resources. , the access method is fixed-seat access, and it cannot be separated from reading and writing, and the access management is weak. Therefore, the existing online customer service system has certain limitations. Contents of the invention [0003] In order to solve the above-mentioned technical problems, the embodiments of the present invention provide an online customer service access method and device, which realize multiplexed access of multiple syste...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/51G06Q30/06G06Q50/10
CPCG06Q30/00H04M3/5141
Inventor 赵英美张凡文静李洪菊
Owner CHINA MOBILE COMM GRP CO LTD
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