Online customer service access method and device

Abstract

The embodiment of the invention discloses an online customer service access method and device. The method comprises the steps of: receiving an access request, and determining whether an access corresponding to the access request is established or not according to the access request; when it is determined that the access corresponding to the access request is not established, establishing a first access corresponding to the access request, setting parameters corresponding to the first access, and selecting a platform mode corresponding to the access request in the first access; when it is determined that the access corresponding to the access request is established, selecting a platform mode corresponding to the access request in the access corresponding to the access request; and accessingthe access request according to the platform mode corresponding to the access request and the access rate corresponding to the access request.

Description

Technical field [0001] The invention relates to online customer service technology in the network field, in particular to an online customer service access method and device. Background technique [0002] The unified call center of the traditional online customer service system is in the form of voice. With the continuous development of Internet technology, more manual online graphics and text services are needed. However, the existing online customer service cannot achieve the centralized use and rational deployment of resources , Its access method is fixed station access, and cannot read and write separation, access management is weak, therefore, the existing online customer service system has certain limitations. Summary of the invention [0003] In order to solve the above technical problems, the embodiments of the present invention provide an online customer service access method and device, which realizes multiple system multiplex access, and completes efficient online servi...

AI Technical Summary

Problems solved by technology

[0002] The unified call center of the traditional online customer service system is in the form of voice. With the continuous development of Internet technology, more manual online graphic and text services are needed. However, the existing online customer service cannot achieve centralized use and rational allocation of resources. , the access method is fixed seat access, and it cannot be separated from reading and writing, and the access management is weak. Therefore, the existing online customer service system has certain limitations.

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