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Multimedia intelligent customer service system

A multimedia system and intelligent customer service technology, applied in the field of intelligent customer service, can solve problems such as conflicts between customers about customer service, increase customer grievances, and questions, so as to reduce waiting time, improve corporate image, and improve experience.

Inactive Publication Date: 2018-05-11
SHANGHAI MEIQI PUYUE COMM TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] As the link between the enterprise and customers, the customer service system plays a particularly important role. However, when the current customer service system serves customers, due to the simple and single structure of customer service, customers need to wait for a long time when communicating with customer service. , potentially increasing customer resentment, causing certain doubts in dealing with follow-up issues, leading to conflicts between customers and customer service, and affecting corporate image

Method used

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Embodiment Construction

[0012] The multimedia intelligent customer service system of the present invention comprises a multimedia system, a message management system, a processing system, a knowledge base system, a customer service robot, an online manual customer service and a business management system.

[0013] According to another embodiment of the present invention, it further includes that the multimedia system is composed of smart phone APP customer service system applications, WeChat, telephone, microblog and social platforms.

[0014] According to another embodiment of the present invention, it further includes that the message management system is a server platform that collects and organizes the information of the multimedia system.

[0015] According to another embodiment of the present invention, it further includes that the message management system can analyze and organize the text, voice and images collected by the multimedia system before distributing them.

[0016] According to anot...

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PUM

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Abstract

The invention relates to a multimedia intelligent customer service system which is composed of a multimedia system, a message management system, a processing system, a knowledge base system, a customer service robot, an online customer service agent and a service management system. During use, the multimedia intelligent customer service system can predetermine a question of a client via multi-aspect communication and human-based treatment, process simple questions via the robot, and transfer difficult questions to the customer service agent, and thus, the question processing efficiency is improved, waiting time of users is reduced, user experience is improved, and the enterprise image can be improved.

Description

technical field [0001] The invention relates to the technical field of intelligent customer service, in particular to a multimedia intelligent customer service system. Background technique [0002] As the link between the enterprise and customers, the customer service system plays a particularly important role. However, when the current customer service system serves customers, due to the simple structure of customer service, customers need to wait for a long time when communicating with customer service. , Potentially increase the customer's grievances, making there are certain doubts in dealing with follow-up issues, leading to conflicts between customers and customer service, and affecting the corporate image. Contents of the invention [0003] In order to overcome the shortcomings of the existing customer service system, the invention provides a multimedia intelligent customer service system. [0004] The technical solution adopted by the present invention to solve th...

Claims

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Application Information

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IPC IPC(8): G06Q30/00G06N3/00
CPCG06Q30/016G06N3/004
Inventor 谢为友逯利军钱培专
Owner SHANGHAI MEIQI PUYUE COMM TECH
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