Knowledge service system and method suitable for full life cycle of high-end equipment
A technology of full life cycle and knowledge service, applied in the field of knowledge service system of high-end equipment full life cycle, can solve the problems of lack of knowledge management software system, single function, low integration, etc., and achieve the effect of efficient application and service integration
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[0132] see Figure 9 (a), the knowledge service based on the full-text search engine mainly includes the following steps:
[0133] Step 1: The technicians of the high-end equipment manufacturing enterprise input the knowledge service demand "circuit breaker" into the intelligent search box in the complex knowledge service platform system, and click search;
[0134] Step 2: The backend of the knowledge service system uses the Chinese word segmentation technology of the custom dictionary and the high-performance full-text search engine based on Lucene to deduce and obtain the response knowledge of the knowledge service demand, and sort and output it to the front-end interface according to the similarity;
[0135] Step 3: According to the knowledge items displayed on the front-end interface, the technicians select the content they are interested in for knowledge learning (such as "LW23-420 circuit breaker appearance"), and make decisions on the problems encountered according to t...
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