Counter information processing method and terminal and business handling system

Abstract

The invention relates to the field of bank business processing and provides a counter information processing method and terminal and a business handling system. The counter information processing method includes the steps that business handling information to be confirmed by a client is acquired and displayed; after the client confirms the business handling information and signs, a signature track of the client is encrypted; a signature picture, the encrypted signature track and the business handling information are synthesized into a client information signature file; the client information signature file is sent to a bank teller side. It can be achieved that business application and processing results are synchronously displayed to the client, the client is guided to participate in business processing through voice and characters, the business handling result is confirmed through an electronic handwritten signature, the terminal is used for completing U shield handover, transparency and electronization of the whole business handling process are achieved, therefore, the client service experience is improved, the counter processing efficiency is improved, the product marketing effect is promoted, the bank operating cost is reduced, operating risk prevention and control are enhanced, counter hardware facilities are integrated, and branch operating environments are beautified.

Description

technical field [0001] The invention relates to the field of data processing, in particular to the field of counter business handling in banking, securities, insurance and other industries, and specifically relates to a counter information processing method, terminal and business handling system. Background technique [0002] This section is intended to provide a background or context for implementations of the invention that are recited in the claims. The descriptions herein are not admitted to be prior art by inclusion in this section. [0003] At present, under the traditional counter service mode of banks, the business processing process is not transparent enough. Customers mainly communicate with tellers about their financial service needs through paper filling and dictation. In the process of business processing, customers cannot understand the specific business processing content, which may easily lead to disputes. Criminals (or tellers) trick customers into enterin...

AI Technical Summary

Problems solved by technology

During this process, the teller may be handling transfer transactions and stealing customer funds

[0013] (2) In step 3, the teller may sign on behalf of the customer

[0015] Most businesses need to print paper vouchers, so purchasing paper vouchers and printer consumables, and keeping paper vouchers will bring huge costs

[0016] At the same time, there are many types of bank counter equipment, and there are counter staff number plates, product recommendation plates, password keyboards, evaluators, etc. outside the counter, and the layout is easy to be messy

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