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Application fault positioning method and device

A fault location and fault technology, applied in the field of communication, can solve the problems of operators, such as difficulty in obtaining real-time fault information, low labor efficiency, and low service quality, to achieve efficient and accurate APP fault location, improve network service performance and user satisfaction, Realize the effect of APP fault location

Active Publication Date: 2017-08-04
ZUNYI BRANCH OF CHINA MOBILE GRP GUIZHOU COMPANY
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] However, the existing APP fault analysis has the following defects: If the customer does not report the fault, it is difficult for the operator to obtain real-time fault information; the current APP fault location mainly depends on the experience of individual technicians, and the technicians rely on the complex network. Timely analysis and comparison of data to obtain correct troubleshooting solutions is very inefficient; in addition, technical engineers often rely on a single type of network data for analysis and comparison instead of all network-related data (such as Statistical data, drive test data) to obtain a network optimization plan, which obviously has certain flaws
[0004] Therefore, providing an APP fault location solution that can systematically analyze APP faults and solve problems such as low labor efficiency and low service quality has become an urgent problem to be solved.

Method used

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  • Application fault positioning method and device

Examples

Experimental program
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Effect test

Embodiment 1

[0055] figure 1 It is a schematic flow chart of an APP fault location method according to an embodiment of the present invention, such as figure 1 As shown, the APP fault location method in the embodiment of the present invention includes:

[0056] Step 101: Obtain a traffic data packet corresponding to the first function of running the APP.

[0057] Here, the first function is any function of the APP; for example, if the APP is JD APP, the first function may be JD Supermarket, logistics query, classification query, and so on.

[0058] The acquisition can be periodic acquisition or timing acquisition; when it is periodic acquisition, the period can be set according to actual needs, such as one hour, so that the impact of network fluctuations corresponding to APP service quality can be avoided; when When it is timed acquisition, the time setting can be a hot time, such as 9:00-11:00 every day or holiday time, users will use a lot of specific APP (such as video, shopping APP),...

Embodiment 2

[0087] figure 2 It is a schematic flow chart of an APP fault location method according to an embodiment of the present invention, such as figure 2 As shown, the APP fault location method in the embodiment of the present invention includes:

[0088] Step 201: Obtain a traffic data packet corresponding to the first function of running the APP.

[0089]Here, the first function is any function of the APP; for example, if the APP is JD APP, the first function may be JD Supermarket, logistics query, classification query, and so on.

[0090] The acquisition can be periodic acquisition or timing acquisition; when it is periodic acquisition, the period can be set according to actual needs, such as one hour, so that the impact of network fluctuations corresponding to APP service quality can be avoided; when When it is timed acquisition, the time setting can be a hot time, such as 9:00-11:00 every day or holiday time, users will use a lot of specific APP (such as video, shopping APP)...

Embodiment 3

[0114] image 3 It is a schematic flow chart of an APP fault location method according to an embodiment of the present invention, such as image 3 As shown, the APP fault location method in the embodiment of the present invention includes:

[0115] Step 301: Obtain a traffic data packet corresponding to the first function of running the APP.

[0116] Here, the first function is any function of the APP; for example, if the APP is JD APP, the first function may be JD Supermarket, logistics query, classification query, and so on.

[0117] The acquisition can be periodic acquisition or timing acquisition; when it is periodic acquisition, the period can be set according to actual needs, such as one hour, so that the impact of network fluctuations corresponding to APP service quality can be avoided; when When it is timed acquisition, the time setting can be a hot time, such as 9:00-11:00 every day or holiday time, users will use a lot of specific APP (such as video, shopping APP),...

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Abstract

The invention discloses an application fault positioning method. The method comprises the following steps: acquiring a traffic data packet corresponding to a first function of a running APP; extracting resource related information and APP interaction feature in the traffic data packet; judging whether the first function of the APP is in fault based on the resource related information and the APP interaction feature information, and acquiring a corresponding fault type when determining that the first function of the APP is in fault; performing fault detection on the first function of the APP based on the APP interaction feature information and the fault type, and positioning a fault reason of the first function of the APP based on a detection result. The invention further discloses an APP fault positioning device at the same time.

Description

technical field [0001] The present invention relates to the communication field, in particular to an application (APP, Application) fault location method and device. Background technique [0002] With the rapid development of mobile communication networks, people have higher and higher requirements for network service quality, and the problem of network service quality is becoming more and more important. Therefore, it is an urgent need for operators to quickly find and locate APP faults. Existing APP technology can realize the location of APP faults. Through customer feedback problems, operators can obtain information about APP faults encountered by customers, and operators can sequentially detect the path connectivity during the APP network connection process, field test packet capture analysis, and APP resources. After access path analysis and APP resource attribution analysis, analyze and locate APP faults. [0003] However, the existing APP fault analysis has the follo...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04W24/08
CPCH04L41/0677H04W24/08
Inventor 佘俊杰
Owner ZUNYI BRANCH OF CHINA MOBILE GRP GUIZHOU COMPANY
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