System used for scheduling station pickup services and method thereof

Abstract

The invention discloses a system used for scheduling station pickup services and a method thereof. The method comprises the following steps of receiving a booking request from each client and real-time state information of currently executing station pickup services of each service terminal, and according to the real-time state information, updating a station pickup service information list; analyzing booking request data of each client so as to calculate manpower resources which need to be occupied, and based on a calculation result, determining an optimum matched service terminal; monitoring an execution state of the station pickup services which are distributed so as to acquire the real-time state information of the station pickup services, and when a predetermined condition is generated, emitting an instruction so as to determine the matched service terminal again; and according to booking distribution information, calculating idle service terminals in real time. In the invention, a special demand of a passenger riding trip can be satisfied and simultaneously service resources of the station pickup services are fully used as much as possible so that information symmetry of a passenger and work personnel is realized, and real-time processing efficiency of services and a user experience and the like are increased.

Description

technical field [0001] The invention relates to the field of computer science and technology, in particular to a system and method for scheduling pick-up station services. Background technique [0002] With the increasing development of railway passenger transport, the improvement of carrying capacity and operating speed makes more and more people choose railway travel. In some cases, passengers will travel with a large amount of luggage or there are special groups such as the elderly, children, and the disabled. In order to facilitate passengers to get on the bus, the station will provide a pick-up station service to help passengers carry luggage or assist special groups to enter and exit. stand. [0003] Although this service brings convenience to passengers to a certain extent, the user experience is very bad. Take the station delivery service as an example. Before the station personnel provide this service, passengers need to find staff members wearing special logo clo...

AI Technical Summary

Problems solved by technology

[0003] Although this service brings convenience to passengers to a certain extent, the user experience is very poor.

Take the station delivery service as an example. Before the station personnel provide this service, passengers need to find staff members wearing special logo clothes or hats in the station. Only after finding the staff members can they enjoy the service. It is conceivable that This will cause a lot of trouble for passengers

Moreover, if the station staff want to provide this service, they also need to patrol the station to attract passengers, which will have a certain impact on the order in the station.

Due to the asymmetry of information between passengers and staff providing services, there will also be phenomena such as high vacancy rate of staff and difficulties for passengers to seek services during peak hours, which not only reduces the level of passenger satisfaction, but also cannot effectively support the work. The time allocation of personnel, which leads to problems such as low utilization of time efficiency, poor user experience, and low real-time processing efficiency

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