Network telephone interview system

Abstract

The invention discloses a network telephone access system, comprising a user terminal, Internet, an Internet telephone interview platform, a communication exchange memory and an interviewee. The Internet telephone interview platform is used for providing a telephone interview application program, storing the interview voice record, storing and surveying the obtained information data and providing a voice communication interface to a user terminal. The operation method for the system comprises that: the user terminal enters the Internet telephone interview platform through the Internet to perform telephone interview; the user logs in the system through member registration by the user terminal to become the member of the system; the login system becomes a management terminal or an agent terminal; the agent terminal perform the interview work; and the management terminal monitors the whole process of interviewing. The invention can realize the remote telephone interview; any computer connected to the Internet can become the management terminal or the agent terminal; and the operation system can monitor the whole interview process and can perform summarization on the interview information.

Description

technical field [0001] The present invention relates to a telephone access system, in particular to a remote telephone access system using a network. Background technique [0002] At present, market research has become an important means of marketing and a main way for companies to collect market information. The traditional market research methods mainly include home visits, street interception visits and telephone interviews. Among them, the telephone interview is that the interviewer makes a phone call to the interviewee, asks the interviewee about certain survey contents by telephone, and then records the results of the survey on the paper questionnaire. The questionnaire of this survey method needs to be made and printed; the telephone needs to be dialed manually; the data obtained from the survey needs to be manually entered, so this survey method is low in efficiency and high in cost, and manual intervention is likely to cause operational errors. [0003] With the p...

AI Technical Summary

Problems solved by technology

[0006] 1) It can only run in the local area network, and cannot realize remote management and operation;

[0007] 2) The computer of the interviewer must install the application program;

[0008] 3) It is necessary to set up seats, wiring, dedicated servers, and configure hardware devices such as voice cards, which requires high equipment costs

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