Information acquisition and processing methods and related devices as well as mobile terminal and server

Abstract

The invention provides information acquisition and processing methods and related devices as well as a mobile terminal and a server. The information acquisition method comprises the following steps of obtaining software use information; packaging the software use information to form a data packet; and outputting the data packet so as to make a server analyze the data packet to obtain the software use information after the data packet is received. According to the information acquisition and processing methods and the related devices as well as the mobile terminal and the server, the mobile terminal automatically transmits the collected software use information into the server, the server classifies and stores abnormal use information, and the mobile terminal automatically provides direct and accurate software use information for a software company, so that the time cost consumed by the software company for processing the problem of software defect is greatly reduced, and the processing efficiency of a software problem is improved.

Description

technical field [0001] The present invention relates to wireless communication technology, in particular to an information collection and processing method, a related device, a mobile terminal and a server. Background technique [0002] In the prior art, different mobile software manufacturers will develop a variety of software for users to use. Problems such as software unresponsiveness and forced exit often occur when users use various software in mobile terminals, and these problems cause great trouble to users when using software. But the software manufacturer can't find out the problems that occur during the use of the software in time. [0003] The shortcomings of the existing technology are: the software manufacturer cannot collect software usage information during the actual use of the software by the user, and cannot feed back the specific usage information to the corresponding software development when the software itself has an abnormal situation during the use o...

AI Technical Summary

Problems solved by technology

When users use various software in mobile terminals, problems such as software unresponsiveness and forced exit occur from time to time. These problems cause great trouble to users when using software

However, software manufacturers cannot find problems in the process of using the software in time

[0003] The shortcomings of the existing technology are: the software manufacturer cannot collect software usage information during the actual use of the software by the user, and cannot feed back the specific usage information to the corresponding software development when the software itself has an abnormal situation during the use of the software. In the server of the manufacturer, the software manufacturer cannot accurately and timely find out the specific defect of the software, and it is impossible to fix this defect in the first time, which brings inconvenience to the users who use the software and reduces the user experience.

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