Event message processing method and device of genesys platform

Abstract

The present invention provides a Genesys platform event message processing method and device, the method comprising the following steps: acquiring the Genesys platform event message; identifying the event message according to the business logic related characteristics, intercepting the event message irrelevant to the business logic ; Send event messages related to business logic to the business system. Before sending the event message of the Genesys platform to the business system, the present invention first identifies the event message according to the relevant characteristics of the business logic, intercepts the event message irrelevant to the business logic, and only sends the identified event message related to the business logic to the Business system, thereby avoiding the interference of a large amount of information irrelevant to business logic on the business system, which is conducive to normal business development.

Description

technical field [0001] The present invention relates to a Genesys platform (Genesys Telecommunications Laboratories, Genesys Telecommunication Laboratory), in particular to an event message processing method and device of the Genesys platform. Background technique [0002] Genesys platform is an open, scalable and flexible customer management interaction platform. It is the core of building a customer service center. All Genesys solution modules include Enterprise Routing Solution, Network Routing Solution, Outbound Contact Solution, Internet Contact Solution ), Workforce Management Solution, etc. are all built on the Genesys basic platform. All modules of Genesys can be fully integrated to provide customers with comprehensive and full-featured enterprise interaction solutions. [0003] When developing a business system (for example, developing a marketing customer module), it is usually necessary to call the Genesys platform according to the API (Application Programming I...

AI Technical Summary

Problems solved by technology

And because the Genesys platform only throws event messages for its own event message throwing mechanism, for example: when we make a call, just after dialing the phone number, the platform will throw an event about the connection, the connection is successful, and the other party rings A series of events such as , call establishment, etc. are thrown at the same time, and for the business system itself, it may only need to pay attention to the information related to the business, that is to say, the business system will receive a lot of unrelated business logic after calling the Genesys platform. Information, and the processing of these information irrelevant to business logic will take up the time of the staff to deal with normal business, which seriously interferes with the normal business development

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