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Intelligent hotel workflow management system, process management method and check-in registering method

A management system and workflow technology, applied in the field of hotel management, can solve the problem of neglecting the communication between hotel employees and customers, and achieve the effect of eliminating sanitation cross-contamination, ensuring freshness and improving turnover rate.

Active Publication Date: 2013-02-20
广州市赢商住电子商务有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0008] The hotel industry is a service industry. However, the existing hotel business philosophy and model have led to the hotel becoming an industry that sells sleeping places, seriously ignoring the communication between hotel practitioners and customers. The existence of the existing hotel computer management system has led to The practitioners who should and are best able to communicate with customers (front office and reservation sales) are the ones furthest from customers

Method used

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  • Intelligent hotel workflow management system, process management method and check-in registering method
  • Intelligent hotel workflow management system, process management method and check-in registering method

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Embodiment 1

[0049] Such as figure 1 As shown, the hotel workflow intelligent management system of this embodiment includes a mobile terminal 1, a background server 2 and a front terminal 3; the mobile terminal 1 is connected to the background server 2 and the front terminal 3 respectively through a WIFI network. The foreground terminal 3 is connected to the background server 2 through a wired network.

[0050] The mobile terminal 1 is used for arranging the work of employees, recording and uploading employee work information and customer check-in information.

[0051] The background server 2 is used to receive employee work information, store and manage employee and room-related information. According to the employee information, you can query the employee's work situation and make statistics on the employee's work.

[0052] The foreground terminal 3 is used for receiving and registering the customer's check-in information of the mobile terminal 1, and uploading the information to the b...

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Abstract

The invention discloses an intelligent hotel workflow management system, a process management method and a check-in registering method. The management system comprises a mobile terminal, a backstage server and a reception terminal, wherein the mobile terminal is respectively connected with the backstage server and the reception terminal, and the backstage server is connected with the reception terminal. The process management method comprises the steps of: logging in a system platform on a mobile terminal, judging a logged privilege role after verification and then carrying out corresponding operation. The check-in registering method comprises the process of: generating an order in the reception terminal, prearranging rooms, finishing check-in registering preparation, handling check-in procedures, serving customers during the process the customers are in the hotel, carrying out check-out procedures by the customers, clearing up check-in records of the customers and confirming the correctness of the check-in records with the customers. According to the management system, the working achievements of staff can be recorded objectively and accurately, the shortage of subjective judgment by supervisors is overcome, and the fairness of the management can be realized to the maximum extent.

Description

technical field [0001] The invention relates to a management system and its process management method and check-in registration method, in particular to a hotel workflow intelligent management system and its process management and check-in registration method, belonging to the technical field of hotel management. Background technique [0002] At present, the operation and management of the hotel industry are based on the hotel computer management system that began to be used in the 1980s and 1990s. The essence of flow is the flow of funds, rather than making accurate statistics on the workload of each department and each employee, and its management is based on the system. Managers make perceptual assessments of the work performance of subordinate employees, lacking effective and fair quantification Based on data, it is easy for employees to question the fairness of management's assessment. [0003] In the existing room department of the hotel industry, one person is respon...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q50/12
Inventor 张劲松
Owner 广州市赢商住电子商务有限公司
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