Telephone check-in system

Abstract

The invention relates to a telephone check-in system which comprises a telephone switching system service module, an interactive voice response service module, a telephone record and message service module, a computer telephone attendance integrated service module, a database service module and a telephone attendance management service module, wherein the telephone switching system service module triggers the computer telephone attendance integrated service module after receiving an incoming call signal; the computer telephone attendance integrated service module issues interactive voice response, a message record and a database inquiry commands to the interactive voice response service module and the telephone record and message service module; and the telephone attendance management service module issues data viewing, correcting, adding, deleting and counting service commands to the database service module. The business personnel or customer service dials the telephone check-in system by using a customer telephone number when visiting a customer, thus relevant information can be recorded, and the purpose of systemically managing insisting records fed back by the business personnel or customer service, service staff and customers is achieved.

Description

technical field [0001] The present invention relates to the technical field of computer telephony integration system, in particular, relates to a telephone sign-in system using computer telephony integration technology. Background technique [0002] As we all know, business personnel are one of the most difficult human resources for operating companies to manage. Many companies often only look at the results, not the process, when evaluating salesman performance. Sales volume has become the only criterion for evaluating salesman performance. , the salary is high, the sales volume is low, the salary is low, and even dismissed. The specific manifestation is that the old salesman has a high salary because of the original customer base, and the new salesman is just working harder because he has just started to contact the company's specific business. The salary is also poor. The direct consequence is that the salespersons in the early stage worked hard and searched for customer...

AI Technical Summary

Problems solved by technology

In order to meet the ever-changing needs of customers and the improvement of customer expectations, the service of enterprises needs to understand customer satisfaction through customer personnel, and strengthen the handling and management of customer complaints. However, it is currently difficult to manage customer service personnel, and customer service work is a The job of dealing with people, the satisfaction of customers with the service of customer service personnel, or the mastery of enterprise product or service satisfaction, important issues of customer relations

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