Interpreter capable of realizing IVR process through intelligent mobile phone interface

Abstract

An interpreter capable of realizing an IVR process through an intelligent mobile phone interface of the invention comprises: an IVR process control unit, a graphical IVR process unit, an interface information input and display unit, a voice telephone calling unit, a DTMF signal coding unit and a speech recognition unit. By using the interpreter of the invention, the cumbersome and complex button operation process of the IVR can be effectively simplified for a user. The interface is visual and intelligible , which can be directly serviced for the user. The user can use Chinese character to substitute an original service code to input information. And modification can be performed at any time during inputting. Convenience and correctness of user input can be guaranteed. Simultaneously, because the IVR process is preset, a next execution step can be directly entered into without waiting finish of IVR tedious voice broadcast in the whole process. A service handling efficiency can be improved. A lot of user time can be saved. Usage perception of the user can be raised.

Description

technical field [0001] The invention relates to the fields of communication and computer, in particular to an interpreter for displaying IVR flow through a smart phone interface. Background technique [0002] At present, most of the telephone IVR systems widely used in the market rely on telephone voice guidance to guide users to interact with the IVR system through telephone button operations. In addition, it has the characteristics of many business branches, complex logic, and long voice broadcast time, which makes most users encounter problems such as difficult operation, long time consumption, and error-prone phone buttons when using the telephone IVR system to handle business. For some middle-aged and elderly users with relatively poor acceptability, it is quite difficult to accept and apply the ordinary telephone IVR voice guidance button operation mode, which also makes the utilization rate of the telephone IVR system and the success rate of business acceptance also d...

AI Technical Summary

Problems solved by technology

Although this method reduces the operation of the user's telephone buttons, the disadvantages of the original voice interaction of the telephone IVR system still exist. In addition, it is also affected by the quality of communication lines. At the same time, it is necessary to interact with the system repeatedly to confirm whether the information input is correct. In this way, it will inevitably make the entire IVR system service process time-consuming and inefficient.

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