Method and equipment for analyzing user perception

Abstract

The embodiment of the invention provides a method for analyzing user perception, which comprises the following steps of: performing performance measurement indicator analysis on the specific aspect of a resource or a resource group for providing a service according to a service type to acquire key performance indicators (KPI) of the service; analyzing the KPI to acquire key quality indicators (KQI) for objectively reflecting the service performance; and analyzing the KQI to obtain a comprehensive satisfaction degree of the service type, and presenting user service quality perception in a quality of experience (QoE) mode of quantitative score. The embodiment of the invention also provides equipment for analyzing the user perception. According to the technical scheme provided by the invention, hierarchical structure analysis is adopted in the architecture of a user perception system, the KPI and the KQI for reflecting objective perception are determined, the service level of the network for the user is finally estimated in a layer-upon-layer mapping mode of the indicators, and the satisfaction degree of the user on the provided service is represented by quantifying the service level.

Description

technical field [0001] The present invention relates to the field of mobile communication, in particular, the present invention relates to a user perception analysis method and equipment. Background technique [0002] The rapid development of mobile communication requires a strong and complete operation support system to support the development of mobile communication network, so the network management system is an inseparable and important part of mobile communication. [0003] In the operation of the third-generation mobile communication standard TD-SCDMA (Time Division-Synchronous Code Division Multiple Access, Time Division Synchronous Code Division Multiple Access) wireless network, the measurement reports on the UE (User Equipment) side and the network side, It can carry a lot of useful information, such as cell signal strength, interference strength, wireless channel quality information, UE transmit power, transmission channel traffic, etc. These information, that is...

AI Technical Summary

Problems solved by technology

[0006] The traditional measurement methods of equipment are limited, and most of them are statistics on the signaling plane such as connection rate, call drop rate, PDP (Packet Date Protocol, Packet Data Protocol) activation success rate, etc., while coverage indicators and user plane indicators, such as access Latency, service rate, etc. are difficult to assess, making the original KPI system incomplete, and one-sided pursuit of some indicators such as cell throughput may deteriorate these important non-assessment indicators;

[0007] Traditional indicators are based on the processing process of network element equipment, and there is no design for customer perception, so that the statistical points of indicators cannot correspond to actual customer perception

[0008] Therefore, it is necessary to propose an effective technical solution to solve the problem that the analysis of user perception is not ideal

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