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Client service reservation method

A service method and customer's technology, applied in the direction of inspection devices, instruments, time registers, etc., can solve the problem of long waiting time on site, and achieve the effect of avoiding too long waiting time

Inactive Publication Date: 2010-08-18
深圳市华信智能科技股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0009] One of the purposes of the present invention is to provide a customer reservation service method that can not only solve the long waiting time on site, but also ensure that the problem of over-numbering does not occur

Method used

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Examples

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Embodiment Construction

[0046] This embodiment takes bank reservation service as an example to illustrate the customer reservation service method of the present invention.

[0047] The embodiment system of the present invention is composed of a central system and a network point system, as shown in the following "system network structure diagram". The bank deploys a set of central systems uniformly, and each business outlet deploys a set of outlet systems respectively. The center is used to uniformly accept reservation requests from customers and conduct centralized management of each outlet system. The outlet system is specifically responsible for the queuing business processing of the outlet.

[0048] Such as figure 1 As shown, the customer reservation service method in this embodiment includes the following steps:

[0049] 110. Establish on-site queues and reservation queues; wherein, the on-site queues are obtained by customers from the on-site numbering machines at each network point, and the ...

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Abstract

The invention relates to a reservation method, in particular to a client service reservation method for service units, such as banks, hospitals, governments and the like, which comprises the following steps: establishing a field queue and a reservation queue; inserting reservation requests in the reservation queue into the field queue to form a virtual queue according to reservation time; regulating positions, in the virtual queue, of each reservation request in the reservation queue according to the processing speed of the virtual queue; enabling the reservation requests in the reservation queue to enter the field queue through the on-site confirmation of clients to form an actual queue; and extracting the actual queue in order. In the reservation method, the client reserves service transaction time before going to the bank for transacting a service through a plurality of channels and modes of mobile phone short message, the Internet, telephone voices and the like; and at the service transaction time, the client prints a queuing number on the spot and can transact the service with the number. Therefore, the method has the advantages of not only avoiding the client waiting for too long, but also avoiding the condition that the number of the client is missed when the client arrives.

Description

technical field [0001] The invention relates to a reservation method, in particular to a customer reservation service method for banks, hospitals, governments and other service units to standardize, guide and manage customers who handle business by way of reservation. Background technique [0002] At present, "difficulty in queuing" in public business places such as banks, hospitals, and government departments has become a problem of widespread concern in the society. Due to the lack of resources, these business places generally adopt the management method of queuing up on the spot of customers in order to ensure that customers (or citizens) handle business fairly and orderly. This method forces customers to go to the scene and wait in line in person, which greatly wastes valuable time of customers and greatly reduces customer service satisfaction of banks. [0003] Through in-depth and meticulous investigation and research, we put forward the innovative idea of ​​replacing...

Claims

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Application Information

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IPC IPC(8): G06Q10/00G07C11/00
Inventor 张希
Owner 深圳市华信智能科技股份有限公司
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