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Method, device and system for improving processing priority

A technology of priority and user, applied in the field of communication, can solve the problems of shortening the time of business operations, unable to adjust business priorities, etc., to achieve the effect of personalization, shortening time, and simplifying procedures

Active Publication Date: 2010-06-09
靖江市嘉禾高强度紧固件有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The embodiment of the present invention provides a method, device and system for improving the processing priority, which is used to solve the problem in the prior art that the priority of the service cannot be adjusted, simplify the procedure of the service operation, shorten the time of the service operation, and realize Personalization of business operations

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  • Method, device and system for improving processing priority
  • Method, device and system for improving processing priority
  • Method, device and system for improving processing priority

Examples

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Embodiment 1

[0027] figure 1 It is a schematic flowchart of the method for increasing the processing priority provided by Embodiment 1 of the present invention. Such as figure 1 As shown, this embodiment includes the following steps:

[0028] Step 101, obtaining a preset processing priority, which includes a first priority and a second priority;

[0029] Step 102, adjust the first priority and / or the second priority to the third priority and / or the fourth priority according to the relevant information of the user, the third priority is higher than the first priority, and the fourth priority level is higher than the second priority.

[0030] Among them, the relevant information of the user includes: the basic information of the user and the operation information of the user. The basic information of the user includes: any one or more of the user's brand, the user's monthly consumption amount, the user's consumption ability, and the user's age. A combination of items; the user's operatio...

Embodiment 2

[0034] Embodiment 2 of the present invention provides the first method for improving the processing priority. In this embodiment, the service providing system can be an IVR user behavior analysis platform, and the processing priority can be the sequence of nodes in the IVR process tree, the sequence of nodes The order is determined by the width information and key information in the attribute information of the node. Then the first priority included in the processing priority may be width information, and the second priority may be key information. It should be noted that: in this embodiment, each IVR user behavior analysis platform includes at least one Figure 2a As shown in the tree structure, in the IVR system with more than one process tree, after the user dials into the IVR self-service voice process, different user states (for example: CRBT users have opened or canceled accounts) or different brands (for example: China Mobile GSM users and M-Zone users), when entering ...

Embodiment 3

[0080] Figure 3a A tree diagram of processing priority in the method for improving processing priority provided by Embodiment 3 of the present invention, Figure 3b It is a schematic flowchart of the method for increasing the processing priority provided by Embodiment 3 of the present invention. Among them, as shown in Table 1 and Figure 3a As shown, the business information X1Y1 in Table 1 is related to Figure 3a corresponding to the parent node X1Y1 in Table 1, and the business information X1Y2, X1Y3 and X1Y4 in Table 1 correspond to Figure 3a Child nodes X1Y2, X1Y3, and X1Y4 in .

[0081] This embodiment is similar to Embodiment 2 of the present invention, the update period is preset, and the same operation is performed before the update period is reached. The difference is that the second embodiment of the present invention focuses on the method of improving the processing priority with the adjustment strategy as "adjustable" and "horizontal adjustment", while this...

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Abstract

The embodiment of the invention relates to a method, a device and a system for improving processing priority. The method comprises the steps of: obtaining a preset processing priority, wherein the preset processing priority comprises a first priority and a second priority; and correspondingly adjusting the first priority and / or the second priority into a third priority and / or a fourth priority according to the relevant information of a user, wherein the third priority is higher than the first priority, and the fourth priority is higher than the second priority. The embodiment of the inventionadjusts the priority of businesses according to the relevant information of the user, and enables the adjusted priority to be higher than the preset processing priority, thereby realizing that individualized business information provision sequences according with operating habits are provided for different users, simplifying the program of the business operation, shortening the time of the business operation, and achieving the individualization of the business operation.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to a method, device and system for improving processing priority. Background technique [0002] At present, the interactive service provision method is widely used in many industries due to its advantages of good controllability, high interactivity, and manpower saving, such as: Interactive Voice Response (Interactive Voice Response, IVR) system, Internet Protocol TV (Internet Protocol TV) Television, hereinafter referred to as IPTV), telephone banking, etc. In the existing interactive service provision method, the service provider provides the service information to the user in a pre-set order, and the user cannot make any changes to the order of providing the service information, and can only obtain the information he needs by gradually operating according to the system prompts. business information. For example, the existing IVR system uses voice prompts to guide users t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/51H04M3/493H04M3/42
CPCH04M3/493H04M3/42H04M3/51H04M11/00H04M11/06
Inventor 王晓丽
Owner 靖江市嘉禾高强度紧固件有限公司
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