Electronic complaint processing system and method in communication field

Abstract

An electronic complaint treatment system and a method in the communication field mainly includes load equilibrium layer, complaint application special layer, and data storage layer. At the application layer, the complaint system is divided into the foreground application layer, background application layer, and back-end data layer. The invention is characterized in the adoption of Workflow Core system software module, which is independent of the whole system. The invention has the advantages of the provision of a graphic flow tailoring tool and a workflow treatment function. Most of logics are completed through workflow, which is under real-time monitoring. With the function of secondary flow management, the system realizes the separation of internal business flows of different departments.

Description

technical field [0001] The invention relates to an electronic complaint handling system, in particular to an electronic complaint handling system and method in the communication field. technical background [0002] The complaint system of the traditional communication system has a single function, and the complaint systems between different departments are relatively independent. The logic design of the complaint system is scattered for different businesses, and the interface display styles are different. The concept of process processing is not introduced, and most of them use C / S Layer architecture design. On the other hand, the traditional complaint system has a limited load-carrying capacity when faced with large-scale promotion and use of more than 1,000 people and a high acceptance volume, making it difficult to achieve customer satisfaction and meet the needs of large and medium-sized enterprises to integrate and share existing resources The needs of integrated manag...

AI Technical Summary

Problems solved by technology

[0002] The complaint system of the traditional communication system has a single function, and the complaint systems between different departments are relatively independent. The logic design of the complaint system is scattered for different businesses, and the interface display styles are different. The concept of process processing is not introduced, and most of them use C / S layer architecture design

On the other hand, the traditional complaint system has a limited load-carrying capacity when faced with large-scale promotion and use of more than 1,000 people and a high acceptance volume, making it difficult to achieve customer satisfaction and meet the needs of large and medium-sized enterprises to integrate and share existing resources The need for integrated management between businesses

Images