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Method for realizing electronic work order queuing

An electronic work order and skill queuing technology, applied in telephone communication, electrical components, monitoring/monitoring/test arrangement, etc., can solve problems such as missing personnel costs, poor flexibility of manual queuing methods, and low processing efficiency, etc. The effect of reducing workload, high flexibility and improving service quality

Inactive Publication Date: 2009-06-10
HUAWEI TECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This manual sorting method has low processing efficiency, prone to omissions and high personnel costs
[0003] With the popularization of electronic information technology, customers will require more priorities when submitting electronic work orders. The existing manual queuing method is far from meeting customer needs, and the manual queuing method has poor flexibility

Method used

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  • Method for realizing electronic work order queuing
  • Method for realizing electronic work order queuing

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Embodiment Construction

[0026] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below with reference to the accompanying drawings and examples.

[0027] The present invention sets skill queues for the natural attributes of electronic work orders, and in the same skill queue, processes all electronic work orders in the skill queue according to the size of the total weight of each electronic work order, using the total weight of electronic work orders The value reflects the priority. Since variable attributes such as the processing time limit of electronic work orders are reflected in the calculation of the total weight, as variables such as time change, the total weight will change accordingly, and the order of electronic work orders in the skill queue will also change. Dynamic changes.

[0028] Such as figure 2 As shown, the method for queuing and processing electronic work orders specifically...

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Abstract

The present invention discloses a method to realize electronic work sheet queueing method. It contains according to electronic work sheet natural quality pre - setting skill queue, electronic work sheet put in relevant attributive skill queue according to its natural quality, system according to variable's attributes weight(ed) value calculating each electronic work sheet total weight(ed) value in skill queue, according to electronic work sheet total weight(ed) value to proceed priority queueing to electronic work sheet in same skill queue, electronic work sheet with high total weight(ed) value having high priority.

Description

technical field [0001] The invention relates to a method for processing electronic work orders, in particular to a method for realizing queuing of electronic work orders. Background technique [0002] The network operation and maintenance system in the telecommunications industry is commonly known as the electronic work order system. The electronic work orders processed by the system involve telecommunications services such as billing, settlement, business and accounting. At present, when the operator processes the electronic work orders, he first sorts the order according to the time of submission or arranges the order manually, and then processes all the electronic work orders in order, and the electronic work orders in the front are processed first. For electronic work orders that need to be processed first, only when the electronic work orders are arranged manually can they be prioritized for processing. This manual sorting method has low processing efficiency, is prone...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/24H04M3/22
CPCH04M3/5233
Inventor 吕印赋亢全胜
Owner HUAWEI TECH CO LTD
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