Network calling center system and network calling processing method
A call center and network call technology, which is applied in the field of communication, can solve problems such as waste of resources, restricting the development of call center systems, and the inability to achieve balanced distribution of calls in the entire network, so as to achieve the effect of improving service levels and resources
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[0022] Such as figure 1 As shown, a network call center system according to the present invention is composed of a plurality of local call centers, that is, single-point call centers, wherein each local call center is provided with a system that can assist calls to route or transfer between different local call centers. The network intelligent routing center, and the multiple local call centers are respectively connected with the network intelligent routing center to form a network call center; each local call center interacts with other call centers through the network intelligent routing center to complete the routing of the call Or the transfer process and the whole network quality inspection process.
[0023] Such as figure 1 , figure 2 As shown, the network call processing method realized by the above-mentioned network call center system includes the following steps:
[0024] a) After the mth call center receives the call, it judges whether the network routing request...
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