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Intelligent customer service method and system based on power grid business

A smart customer service and business technology, applied in the field of smart customer service, can solve problems such as low data security and low efficiency of centralized financial processing, and achieve the effect of increasing usability, ensuring data security, and shortening the time for asking questions

Inactive Publication Date: 2022-08-09
GUANGDONG POWER GRID CO LTD
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  • Claims
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Problems solved by technology

[0003] The embodiment of the present application provides an intelligent customer service method and system based on power grid business, which is used to solve the current technical problems of low efficiency of financial centralized processing and low data security through the power grid financial sharing center

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  • Intelligent customer service method and system based on power grid business
  • Intelligent customer service method and system based on power grid business
  • Intelligent customer service method and system based on power grid business

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Embodiment Construction

[0070] In order to make the purpose, technical solutions and advantages of the present application clearer, the technical solutions in the present application will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present application. Obviously, the described embodiments are part of the present application. examples, but not all examples. Based on the embodiments in the present application, all other embodiments obtained by those of ordinary skill in the art without creative work fall within the protection scope of the present application.

[0071] figure 1 It is a schematic flow chart of the intelligent customer service method based on the grid business. refer to figure 1 , an embodiment of the present application provides an intelligent customer service method based on a power grid service, which may include:

[0072] S110. Receive financial question information sent by the user;

[0073] S120, identifying the...

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Abstract

The invention provides an intelligent customer service method and system based on power grid business. The method comprises the following steps: after user identity authentication, starting question answering and question answering process monitoring; obtaining a question plain text according to the input type of the financial question information; extracting keywords from the question plain text to obtain structured question key fields; in combination with the identity information of the user and the background corpus of the financial question information, screening a recommendation intention analysis model and carrying out user intention analysis to obtain a user financial question; after the user confirms the financial questions of the user, obtaining financial answers of the user according to the financial questions of the user through a question answering model; after the user confirms the financial answer of the user, question answering and question answering process monitoring are ended. According to the intelligent customer service method and system based on the power grid business provided by the embodiment of the invention, the efficiency of financial centralized processing and the data security through a power grid financial sharing center can be improved.

Description

technical field [0001] The present application relates to the technical field of intelligent customer service, in particular to a method and system for intelligent customer service based on power grid services. Background technique [0002] The power grid financial sharing center was established to achieve centralized financial processing. With the expansion of member units, the business volume will increase significantly, and more manpower needs to be invested to handle basic business. The demand for information consulting services in financial business requires the introduction of intelligent customer service to improve the efficiency of member units sharing financial data. On the other hand, with the expansion of the member units of the power grid financial sharing center and the increase in the number of subordinate employees, there is a risk of illegal theft of financial data by outsiders impersonating the employees of the member units. SUMMARY OF THE INVENTION [00...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00G06Q40/00G06F16/332G06F16/432G06F40/216G06F40/289G06F40/30
CPCG06Q30/01G06Q40/125G06F40/216G06F40/30G06F16/3329G06F40/289G06F16/433G06F16/434Y04S10/50
Inventor 严宇平徐培瑶吴桂华
Owner GUANGDONG POWER GRID CO LTD
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