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Message processing method and system, storage medium and electronic device

A technology of processing method and processing scheme, which is applied in the field of communication, can solve problems such as inability to uniformly manage messages and single message processing methods

Pending Publication Date: 2022-07-01
QINGDAO HAIER TECH +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Embodiments of the present invention provide a message processing method, system, storage medium, and electronic device, so as to at least solve the problems in related technologies, such as single message processing methods for customer service request types, and inability to uniformly manage messages, etc.

Method used

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  • Message processing method and system, storage medium and electronic device
  • Message processing method and system, storage medium and electronic device

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Embodiment Construction

[0030] Hereinafter, the present invention will be described in detail with reference to the accompanying drawings and in conjunction with embodiments. It should be noted that the embodiments in the present application and the features of the embodiments may be combined with each other in the case of no conflict.

[0031] It should be noted that the terms "first", "second" and the like in the description and claims of the present invention and the above drawings are used to distinguish similar objects, and are not necessarily used to describe a specific sequence or sequence.

[0032] The method embodiments provided in the embodiments of the present application may be executed in a computer terminal or a similar computing device in the cloud. Taking running on the intelligent distribution platform as an example, figure 1 It is a hardware structural block diagram of an intelligent distribution platform of a message processing method according to an embodiment of the present inve...

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Abstract

The invention provides a message processing method and system, a storage medium and an electronic device, and the method comprises the steps: feeding back preset hotspot information to a client under the condition that a session instruction initiated by the client is received, the preset hotspot information comprises consultation information of which the query times of the client are greater than a preset threshold value and a session code corresponding to the client; a target message uploaded to the basic service platform by the client is acquired, and the target message carries a business target determined by a target object according to preset hotspot information; sending the target message to a service platform for processing by using a preset service rule to obtain a processing scheme returned by the service platform; and obtaining push content used for solving the business target corresponding to the target message in the processing scheme, and pushing the push content to the client through an interface provided by the basic service platform. The problems that in the prior art, the message processing mode of the customer service request type is single, and message management cannot be carried out in a unified mode are solved.

Description

technical field [0001] The present invention relates to the field of communications, and in particular, to a message processing method and system, a storage medium, and an electronic device. Background technique [0002] The traditional customer service solution is an overall packaged solution. When processing messages, they are all processed in the same way, and cannot determine the type of user terminal that the user initiates the customer service request, and actively push information to the user. Information and the type of customer service terminal used by the user select the appropriate customer service terminal to respond to customer service requests, so as to achieve accurate customer service request processing. For example, the mature solutions in the market are generally to identify the source of users and distribute user routes to designated agents, such as robots provided by suppliers or a certain skill group of the agent system, and cannot handle customer servic...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L51/04
CPCH04L51/04
Inventor 曹海宁
Owner QINGDAO HAIER TECH
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