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Communication request traffic prediction method and device

A traffic prediction and communication request technology, applied in the computer field, can solve problems such as poor user experience and inaccurate communication traffic prediction, and achieve the effect of ensuring user experience

Pending Publication Date: 2021-12-10
BEIJING WODONG TIANJUN INFORMATION TECH CO LTD +1
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  • Summary
  • Abstract
  • Description
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Problems solved by technology

[0005] In view of this, the embodiments of the present invention provide a communication request flow prediction method and device, which can solve the existing problems of inaccurate communication flow prediction and poor user experience

Method used

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  • Communication request traffic prediction method and device
  • Communication request traffic prediction method and device
  • Communication request traffic prediction method and device

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Embodiment Construction

[0034] Exemplary embodiments of the present invention are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present invention to facilitate understanding, and they should be regarded as exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

[0035] figure 1 is a schematic diagram of the main flow of the communication request flow prediction method according to the first embodiment of the present invention, as shown in figure 1 As shown, the communication request flow prediction method includes:

[0036] Step S101, receiving a consultation request, and obtaining the incoming line parameters and consultation t...

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Abstract

The invention discloses a communication request traffic prediction method and device, and relates to the technical field of computers. A specific embodiment of the method comprises the following steps: receiving a consultation request, and obtaining an incoming line parameter and a consultation text in the consultation request; calling a preset streaming computation model, generating a data feature stream according to the incoming line parameter and the consultation text, further determining an event type of the consultation request, and matching a corresponding service line to process the consultation request; and performing sliding window type request accumulation and monitoring on each event type, so as to adjust the estimated traffic of each time point in the preset time period of the corresponding service line based on a predefined adjustment factor. Therefore, the embodiment of the invention can solve the problems of inaccurate communication flow prediction and poor user experience in the prior art.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a communication request flow prediction method and device. Background technique [0002] Online customer service system is a general term for web-based instant messaging software. Compared with other instant messaging software (such as QQ, MSN, etc.), it achieves seamless integration with websites and other channels (app, WeChat, facebook, etc.). For the customer service consulting system currently on the market, there are two important stages, traffic forecasting and real-time scheduling. Among them, traffic forecasting needs to predict the consulting traffic of each business line in advance for a period of time in the future. Depending on the degree of precision of the forecast, accurate planning of personnel can be realized. For example, the working time of each customer service reception can be arranged by predicting one day in advance. And the accuracy of the for...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/33G06F9/54G06N3/02
CPCG06N3/02G06F16/33G06F9/544G06F2209/547
Inventor 肖翔何峰何刚
Owner BEIJING WODONG TIANJUN INFORMATION TECH CO LTD
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