Intelligent question answering method and device based on natural language processing, equipment and medium

Abstract

The invention relates to the technical field of intelligent decision making, and discloses an intelligent question answering method based on natural language processing, which comprises the following steps: acquiring a user question, and extracting semantic information of the user question; analyzing the semantic information through a pre-trained intention analysis algorithm, obtaining intention information corresponding to the user question, wherein training data of the intention analysis algorithm comprises feedback information, obtained in the training process, of the user for a training result; utilizing at least two modes to obtain at least two query results corresponding to the user question, wherein the at least two modes comprise a standard knowledge base and a knowledge graph corresponding to the intention information; and determining a standard question answer of the user question according to the at least two query results. The invention further relates to a block chain technology, and the intention analysis algorithm can be stored in a block chain node. The invention further provides an intelligent question answering device and equipment based on natural language processing and a computer readable storage medium. The question answering accuracy in the question answering process can be improved.

Description

technical field [0001] The present invention relates to the field of intelligent decision-making, in particular to an intelligent question answering method, device, electronic equipment and computer-readable storage medium based on natural language processing. Background technique [0002] With the vigorous development of the Internet, more and more affairs are carried out online, such as online shopping, financial business processing, government affairs processing, and legal information inquiries. In order to assist users in transaction processing and improve user experience, companies of various business types have launched intelligent question-and-answer robots. These intelligent question-answering robots can conduct business such as question consultation and information publicity. For example, legal robots can carry out legal publicity and legal consultation. During the question-and-answer process, accurate answers can push high-quality information to users in a timely ...

AI Technical Summary

Problems solved by technology

In the process of question answering, accurate answers can push high-quality information to users in a timely manner, which is conducive to improving user experience. However, there is a problem that the accuracy rate of answers in the question answering process is not high in the existing intelligent question answering technology.

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