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Routing processing method and routing server

A processing method and server technology, applied in the computer field, can solve the problems of simple routing strategy process, limited method, poor scalability of routing strategy, etc., and achieve the effect of simplifying analysis and reducing development requirements.

Active Publication Date: 2021-07-13
SHANGHAI EGOO NETWORKS
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Since the routing strategy in use is preset and fixed, the routing strategy in use cannot be edited, which makes the existing routing strategy poor in scalability, simple in the routing strategy process, and limited in methods

Method used

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  • Routing processing method and routing server
  • Routing processing method and routing server
  • Routing processing method and routing server

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Embodiment Construction

[0053] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. The embodiments of the present invention and all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0054]Terms used in the embodiments of the present invention are only for the purpose of describing specific embodiments, and are not intended to limit the present invention. The singular forms "a", "said" and "the" used in the embodiments of the present invention and the appended claims are also intended to include plural forms, unless the context...

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Abstract

The invention discloses a routing processing method and a routing server, which adopt a routing strategy visual editing interface based on an SQL engine, can reduce the development requirement of routing strategy editing, and can edit a routing strategy at any time and release the routing strategy in real time to take effect; the SQL routing engine is called to carry out various operations, so that the analysis of a routing operation expression can be simplified, various routing strategies are configured, and the routing strategy that the seat is matched with the queuing customer can be realized; and meanwhile, various nodes can be preset through a visual editing interface, and implementation personnel can use the nodes to carry out rapid routing strategy configuration.

Description

technical field [0001] The invention relates to the technical field of computers, in particular to a route processing method and a route server. Background technique [0002] With the rapid development of Internet multimedia, it is a major trend for contact centers to support multimedia access, and multimedia unified routing services have emerged. In the prior art, the multimedia unified routing server (XRoutingServer, XRS) supports voice calls, email calls, and fax calls , Web calls, social media calls, etc., making the contact center transform from a traditional voice contact center to a multimedia contact center, adapting to the ever-changing communication needs of customers. [0003] The multimedia unified routing server enables multimedia to be routed uniformly because the multimedia unified routing server can select a suitable agent to provide services according to a certain routing strategy, and the agent can have multiple media service capabilities at the same time. ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/725H04L12/24H04M3/50H04M3/523G06F16/242
CPCH04L45/306H04L41/0803H04L41/22H04M3/50H04M3/523G06F16/2433
Inventor 牛国超李国雄张龙申梦圆张蕊莉吕文瑶查玮万海荣王鸿冰
Owner SHANGHAI EGOO NETWORKS
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