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Voice quality inspection method and system and storage medium

A voice and voice recognition technology, applied in voice analysis, voice recognition, instruments, etc., can solve the problems of low accuracy of test results, low efficiency of quality inspection, low accuracy rate, etc.

Pending Publication Date: 2021-06-01
天讯瑞达通信技术有限公司
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Problems solved by technology

[0002] In the customer service quality inspection industry, in order to ensure the quality of customer service, it is necessary to manually perform quality inspection on customer service call records. At present, the voice quality inspection server of the server hotline stores the recording files of the communication between It is a simple voice quality inspection model for quality inspection; if the manual quality inspection method is adopted, the quality inspection personnel will manually

Method used

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  • Voice quality inspection method and system and storage medium
  • Voice quality inspection method and system and storage medium
  • Voice quality inspection method and system and storage medium

Examples

Experimental program
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Embodiment 2

[0067] This embodiment provides a voice quality inspection system, such as figure 2 As shown, the voice quality inspection system includes: a data acquisition module 201, a voice transcription module 202, and a voice quality inspection module 203;

[0068] The data obtaining module 201 is used for obtaining recording file;

[0069] The speech transcribing module 202 is used for carrying out speech recognition conversion to recording file to obtain call text;

[0070] The speech quality inspection module 203 is configured to perform multi-dimensional inspection on the call text and / or recording files according to a preset speech quality inspection strategy to obtain a detection result, and perform quality inspection scoring on the detection result to obtain a quality inspection scoring result.

[0071] The voice quality inspection system acquires recording files from the recording file library in the external system through the data acquisition software module, and the data acq...

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Abstract

The invention relates to a voice quality inspection method and a system and a storage medium. The voice quality inspection method comprises the following steps: acquiring a sound recording file; performing voice recognition conversion on the recording file to obtain a call text; performing multi-dimensional detection on the call text and/or the sound recording file according to a preset voice quality inspection strategy to obtain a detection result, and performing quality inspection scoring on the detection result to obtain a quality inspection scoring result. By performing multi-dimensional detection on the sound recording file and scoring the quality inspection result, the accuracy of the detection result of quality inspection is improved, and the error rate caused by subjective factors is reduced.

Description

technical field [0001] The invention relates to the technical field of voice processing, in particular to a voice quality inspection method, system and storage medium. Background technique [0002] In the customer service quality inspection industry, in order to ensure the quality of customer service, it is necessary to manually perform quality inspection on customer service call records. It is a simple voice quality inspection model for quality inspection; if manual quality inspection is adopted, the quality inspection personnel will manually review all the recording files for voice quality inspection, which not only reduces the efficiency of quality inspection, but also improves the accuracy of the inspection results. Human influence is generally low; if a simple voice quality inspection model is used to perform voice quality inspection on recording files, it can generally only perform quality inspection on a single aspect of the recording file, and the detection results t...

Claims

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Application Information

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IPC IPC(8): G10L15/01G10L15/05G10L15/08G10L15/10G10L15/26G10L25/30G10L25/63G10L15/06G10L15/22G10L15/30
CPCG10L15/01G10L15/05G10L15/06G10L15/08G10L15/10G10L15/22G10L15/30G10L25/30G10L25/63G10L2015/088
Inventor 王吉星马晓亮李应春刘育楠黄湘闽杨威蓝兰陈柱安
Owner 天讯瑞达通信技术有限公司
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