User service method and device based on social platform, computer equipment and medium

Abstract

The invention relates to the field of artificial intelligence, and particularly discloses a user service method and device based on a social platform, computer equipment and a medium. The method comprises the steps that after a customer service system receives a request message sent by a user through a social platform for the first time, a sending channel of the request message of the user is recorded as the social platform; an intelligent customer service is called to communicate with the user, at least one artificial customer service associated with the user is determined according to the sending channel when receiving a switching instruction, and communication with the user is conducted for the first time through an artificial customer service; after the first communication between theuser and the artificial customer service is interrupted, when a request message sent by the same user is received for the second time, the artificial customer service serving the user in the first communication is enabled to perform secondary communication with the user in the recorded sending channel, and the dialogue content of the artificial client and the user in the first communication is displayed in a communication interface of the secondary communication. According to the invention, the experience effect of the user on the customer service can be improved.

Description

technical field [0001] The present invention relates to the field of intelligent decision-making of artificial intelligence, in particular to a social platform-based user service method, device, computer equipment and media. Background technique [0002] Customer service is an important field in product service, it is a very important function for products, and it represents the improvement of the overall service level for the company. During the transformation process from new user to old user, customers are satisfied or dissatisfied with the process of using the product, which has a very important impact on the product and the company and even determines the survival of the product. By improving the customer service system, we can better help Users use products to help companies improve service quality and customer satisfaction. [0003] In the customer service system in the prior art, the customer needs to find the product first, and find the menu in the product, and the...

AI Technical Summary

Problems solved by technology

[0003] In the customer service system in the prior art, the customer needs to find the product first, and find the menu in the product, and then find the corresponding customer service entrance. Since the customer service entrance of each product is different, the user needs to spend more time on the product or the menu. Searching on the website can easily cause poor user experience

At the same time, the customer service system in the prior art cannot conveniently provide the most targeted customer service for the real situation of the user, making it difficult to improve the overall service experience of the customer, the customer service experience is difficult to improve, and the customer satisfaction also affected

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