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Intelligent system fusion platform and working method thereof

An intelligent system and platform technology, applied in general control systems, control/regulation systems, comprehensive factory control, etc., can solve the problems of increased personnel costs, high labor costs, high cost costs, etc., and achieves reduction of personnel arrangements and high identification efficiency. , Solve the effect under the work efficiency

Pending Publication Date: 2021-02-02
上海韦英霍文智能科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] Traditional property management receives customer warranty and complaints by manually answering the phone. Since the customer service cannot directly see the on-site situation, it takes a long time to verify the situation or notify relevant personnel to solve it; after several years of use in the building, the equipment fails The phenomenon of aging and damage is serious. Traditional property management can only be dealt with through artificial routine maintenance by skilled workers and emergency maintenance by users, which greatly increases personnel costs. With the increase in demand from owners, in order to provide better service quality, traditional The best property management method is to hire a large number of operators, including customer service reception, security guards, maintenance workers, etc. However, the cost of labor is getting higher and higher, and traditional property management companies will face high costs

Method used

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  • Intelligent system fusion platform and working method thereof
  • Intelligent system fusion platform and working method thereof

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0039] An intelligent system fusion platform includes: on-site positioning equipment 1, a control center 3, a chat robot customer service system 4 and a security robot 5.

[0040] Wherein, the on-site positioning device 1 includes a smart bracelet 11 and a sensor 12; the smart bracelet 11 is used to be fixed on the staff, realize the detection of the staff and interact with the control center 3 signals: specifically, the The smart bracelet 11 is provided with a GPS module, an identification module, a detection module and a wireless module; the GPS module is used to realize the GPS positioning of the smart bracelet; the identification module is used to realize the fingerprint identification of the wearing employee; The detection module is used to sense the body index and output the generated sensing signal to the wireless module; the wireless module is used to realize the remote information interaction between the smart bracelet 11 and the control center 3 . The sensor 12 is fi...

Embodiment 2

[0049] Embodiment 2, chat robot customer service system working process:

[0050] Step 1: The system answers the call, automatically matches the call information, and confirms the customer's identity. The system understands that the customer is a 2102 tenant.

[0051] Step 2: Understand customer needs: The customer complains that the area where he is located is too hot

[0052] Step 3: The system learns that the temperature of the central air conditioner in the room is set to 28 degrees Celsius, and makes a decision to adjust the temperature of the air conditioner to 26 degrees Celsius based on the temperature of the day being 32 degrees Celsius.

[0053] Step 4: Speech synthesized sentences and give feedback to customers. Reply to the customer that the temperature of the air conditioner has been adjusted.

Embodiment 3

[0054] Embodiment 3, security robot self-service patrol working process:

[0055] Step 1: Set the time for the robot to patrol by itself in the system, and the system sets the route for the robot to patrol according to the preset map.

[0056] Step 2: When the preset time is reached, the robot patrols according to the set route to identify fires and abnormal behaviors in shopping malls and corridors.

[0057] Step 3: When encountering abnormal events, such as smoke, unknown persons, etc., report to the system and deal with it according to the system alarm plan.

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Abstract

The invention discloses an intelligent system fusion platform and a working method thereof. The platform comprises field positioning equipment and a control center, the field positioning equipment comprises an intelligent bracelet / mobile terminal and a sensor. The intelligent bracelet / mobile terminal detects the real-time condition of the worker and performs signal interaction with the control center; the sensor detects field equipment and performs signal interaction with the control center; the control center comprises a logic unit, a command unit, a manual unit and a work order unit; the logic unit receives the uploaded detection signal, generates a logic command and outputs the logic command to the command unit; the command unit automatically feeds back a control command to the field positioning equipment according to the logic command / accesses the manual unit / activates the work order unit; the manual unit realizes remote information interaction between the intelligent system fusionplatform and the worker; and the work order unit automatically generates and distributes work orders after being activated. According to the invention, intelligent property equipment management, personnel management and energy management can be realized.

Description

technical field [0001] The invention relates to the technical field of computer artificial intelligence systems, in particular to an intelligent system fusion platform. In addition, the invention also discloses the working method of the intelligent system fusion platform. Background technique [0002] Traditional property management receives customer warranty and complaints by manually answering the phone. Since the customer service cannot directly see the on-site situation, it takes a long time to verify the situation or notify the relevant personnel to solve it; after several years of use in the building, the equipment fails The phenomenon of aging and damage is serious. Traditional property management can only be dealt with through artificial routine maintenance by skilled workers and emergency maintenance by users, which greatly increases personnel costs. With the increase in demand from owners, in order to provide better service quality, traditional The best property...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G05B19/418
CPCG05B19/41875G05B2219/31439Y02P90/02
Inventor 黄钜炜张诗悦佘嘉妮
Owner 上海韦英霍文智能科技有限公司
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