Problem investigation process data generation method and device

A process data and problem technology, applied in the direction of data processing applications, instruments, resources, etc., can solve problems such as low troubleshooting efficiency, and achieve the effects of improving problem troubleshooting speed, reducing labor costs, and low resolution efficiency

Active Publication Date: 2021-01-12
RAJAX NETWORK &TECHNOLOGY (SHANGHAI) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0005] The method for generating trouble-shooting process data provided in the embodiment of the present application provides an automated solution for the trouble-shooting process, which solves the problem of low efficiency in trouble-shooting

Method used

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  • Problem investigation process data generation method and device
  • Problem investigation process data generation method and device
  • Problem investigation process data generation method and device

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Embodiment 1

[0045] Embodiment one is combined below figure 2 The method for generating the troubleshooting process data provided in the first embodiment of the present application will be described. figure 2 The method for generating the troubleshooting process data shown includes: Step S201 to Step S203.

[0046] Step S201 , acquiring a node task tool for executing a node task, the node task being a task to be executed in a node included in problem troubleshooting process data, and the problem troubleshooting process data being process data for troubleshooting a problem.

[0047]In this embodiment, the troubleshooting process data is workflow data that can be loaded and run by a computing device to automatically perform troubleshooting. In actual application, it can be an application implemented according to the troubleshooting SOP. Specifically, in the troubleshooting SOP design, each operation step of the troubleshooting SOP is abstracted into a node, and the task of each node is e...

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Abstract

The invention discloses a problem investigation process data generation method, which comprises the steps of obtaining a node task tool used for executing a node task, the node task being a task required to be executed in a node included in problem investigation process data, and the problem investigation process data being process data used for problem investigation; obtaining process control information of execution logic between node task tools when the problem troubleshooting process data is operated; generating the problem troubleshooting process data according to the node task tool and the process control information. By the adoption of the method, the problem that the problem checking efficiency is low is solved.

Description

technical field [0001] The present application relates to the technical field of data processing, and in particular to a method, device and equipment for generating process data for troubleshooting. The present application also relates to a troubleshooting method, device and equipment. Background technique [0002] At present, troubleshooting based on the knowledge base system is an important troubleshooting method. [0003] Existing problem troubleshooting technologies have the following problems: First, although the knowledge base has structured unstructured knowledge, which has improved the speed of troubleshooting problems to a certain extent, it strongly depends on the user's proficiency in using the knowledge base and troubleshooting tools. To a certain extent, users have to understand the cost of using the knowledge base and troubleshooting tools, and some tools have restrictions such as access rights, which are difficult to use directly, resulting in low troubleshoo...

Claims

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Application Information

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IPC IPC(8): G06Q10/06
CPCG06Q10/06316G06Q10/0633
Inventor 魏世康吕飞刘泉田正中
Owner RAJAX NETWORK &TECHNOLOGY (SHANGHAI) CO LTD
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