Real customer service operation availability perception result display and alarm method

Abstract

The invention discloses a real customer service operation availability perception result display and alarm method. The method comprises the following steps: step 1, perceiving the availability condition of a software system service level by executing a UI automatic case; step 2, realizing the software system business level monitoring strategy configuration; and step 3, displaying and alarming a sensing result by utilizing a real customer service availability sensing system. The real customer service operation availability perception result display and alarm method provided by the invention makes up for the lack of end-to-end monitoring means at present, perceives the service influence range of operation and maintenance operation from the perspective of customers, finds problems earlier than customers, reserves a certain time window for operation and maintenance processing events, and avoids event upgrading caused by processing delay. And internal teams (customer service, products, programs and the like) are linked to cooperatively improve the user problem processing efficiency.

Description

Technical field [0001] The invention relates to a display and alarm method for real customer service operation availability perception results, and belongs to the technical field of computer automatic dialing and testing. Background technique [0002] Such as figure 1 As shown, the monitoring of the software system in production is divided into four levels: dynamic ring layer monitoring, network layer monitoring, application layer monitoring, and business layer monitoring. Among them, dynamic layer monitoring covers server status and hardware resource status, network layer monitoring covers network status, application monitoring covers program processes, ports and key files, and business monitoring is mainly about key request calls and interface logs. [0003] At present, the securities industry's monitoring methods for software systems are limited to the dynamic ring layer, network layer and application layer. There is no monitoring means at the business level. The existing moni...

AI Technical Summary

Problems solved by technology

[0004] 1. The existing monitoring methods in the industry are difficult to find non-software problems in the production system online, such as network problems, operation and maintenance configuration problems, security policy problems, SDN problems, etc.

[0005] 2. Lack of monitoring at the business level. When there is a problem in the production system that affects customer use, it lags behind the customer in discovering the unavailability problem, causing customer complaints. The time window reserved for operation and maintenance personnel to deal with the problem is insufficient, resulting in processing delays and complaints. upgrade

[0006] 3. Operations and maintenance personnel's operations on production such as system upgrades, the scope of impact on business availability, and the impact time cannot be known in real time, and there will be incidents of operation and maintenance misoperations

[0007] 4. The lack of 7*24 hours end-to-end production business monitoring means makes it impossible to evaluate the health of the production system from a business perspective

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