Session interaction processing method and device thereof, computer equipment and storage medium

Abstract

The invention relates to a session interaction processing method and a device thereof, computer equipment and a storage medium. The method comprises the following steps: acquiring voice information input by a user terminal; performing voice endpoint detection and voice recognition on the voice information to obtain voice endpoint information and session information corresponding to the voice information; recognizing silence duration according to the voice endpoint information, and determining a current context according to the context session information; obtaining matched response strategy information according to the silence duration and the current context, and sending the response strategy information to a user terminal; and continuously matching corresponding response strategy information for interaction according to the silence duration of the voice information input by the user terminal and the current context until the preset response ending strategy information is matched, andsending the response ending strategy information to the user terminal. By adopting the method, the matching accuracy of the response information can be effectively improved, so that the interaction efficiency is effectively improved.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to a session interaction processing method, device, computer equipment and storage medium. Background technique [0002] With the development of artificial intelligence technology, speech recognition technology and applications have gradually matured, such as some outbound robots, chat robots, intelligent customer service and intelligent assistants, etc., through artificial intelligence technologies such as speech recognition, semantic understanding and dialogue management, understand user intent and Asking questions, providing independent online question and answer, consulting, order execution and other services through natural and smooth human-computer interaction. [0003] However, in the actual voice interaction scenario, when the user is silent for a long time, the robot usually repeats the question multiple times, and the interactive response processing is inflexib...

AI Technical Summary

Problems solved by technology

[0003] However, in the actual voice interaction scenario, when the user is silent for a long time, the robot usually repeats the question multiple times, and the interactive response processing is inflexible, which can easily make the voice interaction unsmooth or the user quickly end the interaction, resulting in a gap between the user and the intelligent robot. The interaction efficiency is low

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