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Remote auditing system and method based on multi-angle real-time image monitoring

A real-time image and multi-angle technology, applied in the complete banking system, complete banking system, closed-circuit television system, etc., can solve problems such as inability to ensure controllable risks, inability to make judgments, inability to retrospective analysis, etc., to reduce business risk, control business risk, and release human resources

Inactive Publication Date: 2020-03-24
BANK OF COMMUNICATIONS
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, since this method is only connected during the review process, and is only limited by frontal angle images or videos, although it is intensive, it cannot ensure that the risk is controllable, and it is impossible to make a judgment on whether the customer is under duress or not. It is also impossible to retrospectively analyze the abnormal behavior of customers in the transaction

Method used

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Embodiment

[0028] The invention relates to a remote audit system based on multi-angle real-time image monitoring, such as figure 1 As shown, the system of the present invention includes a client video acquisition module, a video front-end server, a video processing center, and a remote audit terminal.

[0029] The customer video acquisition module is composed of multiple intelligent self-service counters in multiple bank outlets. Each intelligent self-service counter in each outlet is equipped with a multi-angle camera unit. The multi-angle camera unit includes a front camera deployed on the front of the intelligent self-service counter. , Environmental cameras deployed around the smart self-service counters. The multi-angle camera unit is used to shoot multi-angle videos of customers handling business at the intelligent self-service counter. Each camera starts the shooting task every time the business is handled, ends the shooting task after the processing is completed, and saves the c...

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Abstract

The invention relates to a remote auditing system and method based on multi-angle real-time image monitoring, and the system comprises multi-angle camera units which are disposed on intelligent self-service counters of all bank outlets, and are used for carrying out the business processing of a client, and obtaining multi-angle video data; a video front server which is connected with the multi-angle camera shooting unit of the banking outlet and used for receiving the multi-angle video stream acquired by the multi-angle camera shooting unit of the banking outlet; a video processing center which is connected with the video front server of each bank outlet and is used for converging, processing and storing the multi-angle video streams of each bank outlet; and a remote auditing terminal which is connected with the video processing center and is used for acquiring the video processed by the video processing center and retrieving and auditing video data acquired by a certain intelligent self-service counter of a specified bank outlet in real time. Compared with the prior art, the invention has the advantages of reducing business risks, saving human resources and the like.

Description

technical field [0001] The invention relates to the technical field of bank outlet services, in particular to a remote audit system and method based on multi-angle real-time image monitoring. Background technique [0002] At present, the transformation of the service model of banking outlets continues to advance. More and more high-risk businesses are migrating from traditional counters to intelligent self-service counters. Customers handle business efficiently through intelligent self-service counters, and bank staff only conduct customer identity verification in high-risk businesses. Thereby transforming outlet personnel into hall marketing functions and improving customer service quality. [0003] As more and more transactions are migrated to the smart self-service counters, the effect of network staff reduction and service transformation has been achieved. However, due to medium and high-risk businesses, bank staff still need to review customer identities on site, and t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07F19/00H04N7/18H04N5/92
CPCG07F19/201G07F19/209H04N5/9202H04N7/181
Inventor 李志城马志纲杜威李天毅
Owner BANK OF COMMUNICATIONS
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