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Non-conversational type IVR cyclic broadcasting method and device combined with key interaction and electronic equipment

A conversational, key-pressing technology, applied in the fields of telephone communication, electrical components, automatic switching offices, etc., can solve the problems of user misoperation, unable to continue to listen again, unable to call back, etc., to promote conversion behavior, improve call efficiency and users. Experience level, easy to implement effect

Inactive Publication Date: 2020-02-07
北京淇瑀信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

It solves the problem of inaccurate positioning of the marketing target user group in the existing technology, the inability to continue to listen to the voice again and the inability to call back caused by user misoperation, which makes the user's subjective perception and call statistical data results quite different, and can satisfy the needs of finely reflected users Accurately locate the target user group according to the requirements of perception, which is conducive to the listening of marketing speech and user satisfaction and loyalty

Method used

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  • Non-conversational type IVR cyclic broadcasting method and device combined with key interaction and electronic equipment
  • Non-conversational type IVR cyclic broadcasting method and device combined with key interaction and electronic equipment
  • Non-conversational type IVR cyclic broadcasting method and device combined with key interaction and electronic equipment

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Embodiment Construction

[0033] Exemplary embodiments of the present invention will now be described more fully with reference to the accompanying drawings, and although the exemplary embodiments may be embodied in many specific forms, these should not be construed as limited to the embodiments set forth herein. On the contrary, these exemplary embodiments are provided in order to make the content of the present invention more complete and more convenient to fully convey the inventive concept to those skilled in the art.

[0034] On the premise of complying with the technical concept of the present invention, the structure, performance, effect or other features described in a specific embodiment can be combined in any suitable way into one or more other embodiments.

[0035] During the introduction of specific embodiments, detailed descriptions of structures, performances, effects or other features are intended to enable those skilled in the art to fully understand the embodiments. However, it does no...

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Abstract

The invention discloses a non-conversational IVR (interactive voice response) cyclic broadcasting method combined with key interaction, electronic equipment and a computer readable medium. The methodcomprises the following steps: defining a user as a certain target user group according to the use habit of the user; enabling the IVR system to establish an IVR call connection with a target user, and start non-dialogue type IVR verbal skill voice broadcast; after the content of the IVR verbal skill is broadcasted, promoting a user to press down a specified key for rehearing; if the user pressesdown the specified key, broadcasting the voice again; if the user does not have any operation within a period of time, automatically rebroadcasting the voice once; and repeating the steps S3-S4 untilthe user hangs up, and ending the voice. Therefore, the method can be realized, is easy to implement, and greatly improves the call efficiency and the user experience level.

Description

technical field [0001] The invention relates to the field of computer information processing, in particular to a non-conversational IVR loop broadcast method combined with button interaction, electronic equipment and a computer-readable medium. Background technique [0002] IVR (Interactive Voice Response, ie Interactive Voice Response) is a voice service value-added service. By broadcasting the corresponding voice prompts to the user and the user's feedback operation, it is possible to provide the corresponding voice service to the user. Users only need to use the phone to enter the service center, and can listen to mobile entertainment products according to the operation prompts, and can also play relevant information according to the content input by the user. For example, by dialing a designated phone number and making a corresponding selection according to the broadcast voice prompt, the user can query the user's account information, etc., and can further perform opera...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493H04M3/51
CPCH04M3/493H04M3/4936H04M3/5166H04M3/5183
Inventor 陈博郑盛麟刘禹彤滕德
Owner 北京淇瑀信息科技有限公司
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