Telephone traffic prediction method based on periodic dependence
A forecasting method and traffic volume technology, applied in forecasting, telephone communication, monitoring/monitoring/test arrangement, etc., can solve problems such as dependence, inability to accurately predict changes in future time periods, and non-long-term problems
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[0040] The present invention will be described in further detail below in conjunction with the examples, but the protection scope of the present invention is not limited thereto.
[0041] The invention relates to a method for predicting traffic volume based on periodic dependence. Through the analysis of a large number of call information in the call center in the past time, in the same time period, the incoming volume and the average call duration are considered at the same time, and then the corresponding According to the distribution of traffic in different time units, the corresponding time-dependent features are obtained, combined with the characteristics of past traffic, the prediction model is trained by machine learning methods, and direct prediction and incremental The two methods of formula prediction predict the traffic value of each time period in a long period of time in the future.
[0042] The method includes the following steps.
[0043] Step 1: Collect the ba...
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