Business process construction method and equipment

Abstract

Embodiments of the present invention provide a service process construction method and device, the method comprising: determining the start event and end event corresponding to the target IVR service; obtaining each activity of the target IVR service between the start event and the end event; The corresponding relationship between activities and gateways determines the gateways corresponding to the obtained activities; according to the above-mentioned start event, end event, obtained activities, and determined gateways, construct the business process corresponding to the target IVR service. The method flow configuration provided by this embodiment is simple, and can effectively help relevant personnel to complete the IVR flow construction conveniently; at the same time, standardize the IVR construction flow, which is helpful for the realization and identification of the back-end code and subsequent data processing; in addition, the flow configuration is easy Expansion makes the IVR function more personalized and intelligent, meets the diversified requirements of existing users for the IVR process, enables users to obtain accurate services effectively and conveniently, and improves customer service experience.

Description

technical field [0001] The embodiments of the present invention relate to the field of computer technology, and in particular to a method and device for constructing a business process. Background technique [0002] With the continuous development of the economy, the communication technology has developed rapidly, and more and more people start to use the communication system of the communication operator for communication. [0003] At present, if a user encounters any problem when using the communication system of the communication operator, he usually consults the customer service system of the communication operator. Various business scenarios of the customer service system require the support of Interactive Voice Response (IVR). In the customer service outbound system, the IVR technology can provide customers with menu navigation functions, and has features such as all-weather automation and intelligence. More and more users start to use the IVR process of the outbound ...

AI Technical Summary

Problems solved by technology

[0005] Embodiments of the present invention provide a business process construction method and equipment to overcome the problems that the existing IVR process configuration is complex, difficult to expand, and unable to meet users' diverse requirements for IVR processes

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