Intelligent voice outbound system

Abstract

The invention belongs to the technical field of the intelligent voice, and especially relates to an intelligent voice outbound system. The system comprises the following steps: S1, document extraction: extracting customers from a cloud-side documents storage base; S2, voice outbound: performing outbound on the extracted customers in order; S3, voice communication: setting reply content after the voice is connected; S5, switching to manual service or short message: switching to the manual seat agent according to the customer intention; S6, customer automatic classification: classifying the customers according to customer labels and semantic labels; S7, module editing: editing a flow module with high usage rate as the module; and S8, visual editing: displaying in graphic logic branches. Theintelligent voice outbound system disclosed by the invention has the advantages that the service is provided for the customers according to the customer labels and the semantic labels when the systemautomatically performs the intelligent voice outbound, and the customer can be seamless switched to the manual service, thereby satisfying the customer demand better; and the customers in communication can be classified, thereby facilitating the subsequent dialing and the operation usage of the background personnel.

Description

Technical field [0001] The invention belongs to the field of intelligent voice technology, and particularly relates to an intelligent voice outbound call system. Background technique [0002] Intelligent speech, namely intelligent speech technology, is the realization of human-machine language communication, including speech recognition technology (ASR) and speech synthesis technology (TTS). The research of intelligent speech technology starts with speech recognition technology, with the development of information technology , Intelligent voice technology has become the most convenient and effective means for people to obtain information and communicate. [0003] However, traditional intelligent voice platforms are usually only able to provide services to customer service based on the data stored in the database and the procedures set up. When intelligent voice cannot solve the problem for the customer service, the customer needs to call the manual service platform manually, which ...

AI Technical Summary

Problems solved by technology

[0003] However, the traditional intelligent voice platform can only serve the customer service according to the data stored in the database and the set program. When the intelligent voice cannot solve the problem for the customer service, the customer needs to manually dial to the artificial service platform, which makes the communication channel insufficient. It is smooth and needs to waste a lot of time, and its intelligence is low, so it cannot make corresponding judgments according to the customer's intentions, which is not conducive to customers having a good service experience, lacks follow-up induction ability, and is not convenient for background personnel to operate and use

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