Travel fee dispute processing method and device, equipment and storage medium

Abstract

The embodiment of the invention provides a travel expense dispute processing method and device, computer equipment and a computer readable storage medium, which are applied to the technical field of expense dispute processing. The processing method comprises the following steps: receiving a charging ending instruction of a first terminal for a current travel, and generating a travel expense bill according to the charging ending instruction; Judging whether first fee dispute data exists in the journey fee bill or not; If yes, pushing an itinerary fee bill containing the first fee dispute data to a second terminal associated with the itinerary fee bill; And after confirmation information, sent by the second terminal, of the first fee dispute data is received, executing corresponding fee dispute automatic processing on the travel fee bill. According to the embodiment of the invention, whether each trip fee bill generated by the driver terminal is fair and correct or not can be automatically identified, and when the trip fee bills are problematic, the trip fee bills are actively pushed to the passengers to carry out final confirmation of the fee dispute data, so that loss to the passengers is avoided.

Description

technical field [0001] The embodiments of the present disclosure relate to the technical field of fee objection processing, and in particular, relate to a method for processing an itinerary fee objection, a processing device for an itinerary fee objection, a computer device, and a computer-readable storage medium. Background technique [0002] At present, with the popularization of smart mobile terminals and online car-hailing services, more and more people choose online car-hailing services to travel. Although the relevant policies have carried out price management and customization for online car-hailing and taxis, the phenomenon that passengers do not recognize the itinerary cost still occurs frequently. Generally, the scenarios where passengers do not recognize the itinerary cost are as follows: (1) The driver detours and charges additional mileage fees; (2) the driver charges arbitrarily and charges various additional fees; (3) the driver dials the meter more and charge...

AI Technical Summary

Problems solved by technology

Although the relevant policies have carried out price management and customization for online car-hailing and taxis, the phenomenon that passengers do not recognize the itinerary cost still occurs frequently. Generally, the scenarios where passengers do not recognize the itinerary cost are as follows: (1) The driver detours and charges additional mileage fees; (2) the driver charges arbitrary fees and charges additional fees; (3) the driver dials the meter more and charges additional fees; (4) the passenger does not take a taxi, but has an itinerary bill

When the above situation occurs and passengers have objections to the itinerary fee, they can only complain to the manual service desk by phone, and the manual customer service will judge and deal with it. When paying bills, you can only perform follow-up payment and other operations. If you want to modify the bill, you need to call the manual customer service, make a ruling through the manual customer service, and modify the price if necessary to solve the problem

[0003] However, considering that the number of travel orders completed by the online car-hailing travel platform exceeds tens of millions every day, there will be a large number of complaints from passengers who do not agree with the itinerary cost every day, which need to be judged and handled by manual customer service

The manual customer service process is not only cumbersome and consumes huge human resources, but also the human customer service has different ruling capabilities in detours and arbitrary charges, which may lead to wrong rulings, which may cause damage or loss to drivers or passengers. The user's experience of using the online car-hailing travel platform, which affects the amount of travel orders

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