Active after-sale service system for large-scale equipment based on big data mining

Abstract

The invention discloses an active after-sale service system for large-scale equipment based on big data mining, which comprises a data acquisition module, a data transmission module, a big data storage module, a remote monitoring module, a big data mining module and an after-sale service management module. The data acquisition module is used for acquiring data of the large-scale equipment; the data transmission module transmits the data acquired by the data acquisition module to the big data storage module; the big data storage module stores the data; the remote monitoring module is communicated with the big data storage module, and visually displays the state of the large-scale equipment according to the data, and gives an alarm prompt to the fault which already occurs; the big data mining module analyzes the data so as to carry out fault early warning on the fault to be generated; the after-sale service management module arranges remote or on-site services for failures that already occur and prompts users of the large-scale equipment to maintain or arrange on-site services on their own for failures to be generated. Early warning can be analyzed and faults can be quickly solved.

Description

technical field [0001] The invention relates to the field of machinery, in particular to an active after-sales service system for large equipment based on big data mining. Background technique [0002] Since large-scale equipment is widely distributed in different parts of the country after leaving the factory, after-sales personnel and technicians cannot quickly grasp the working conditions, operating status, and fault phenomena of large-scale equipment. , It also requires after-sales / technical personnel to go to the large-scale equipment work site to understand clearly. This kind of passive after-sales service, most of the after-sales service process is triggered after the customer encounters a problem and sends a service request to a large equipment manufacturer. In addition, value-added services such as regular after-sales maintenance of large equipment, spare parts sales and other value-added services lack the support of information systems, making it difficult to find...

AI Technical Summary

Problems solved by technology

This kind of passive after-sales service, most of the after-sales service process is triggered after the customer encounters a problem and sends a service request to a large equipment manufacturer.

In addition, value-added services such as regular after-sales maintenance of large-scale equipment, spare parts sales and other value-added services to generate income lack the support of an information system, making it difficult to find out in a timely manner those large-scale equipment that require regular maintenance and replacement of vulnerable parts

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